Where is my stimulus money from the IRS?

Yes, the Internal Revenue Service stated it has released some funds, but not all, and will continue to release them over time.

The IRS has launched its Get My Payment page where you can find your payment status, type, and update your Direct Deposit Bank Information if the IRS needs more information from you.

In order to access the IRS stimulus portal and update your bank information, you will need to provide your 2019 Adjusted Gross Income and Federal Tax Refund Amount. The easiest and fastest way to obtain this information from the Tax Benefits Comparison Summary, which is in the paperwork given to you by your Tax Pro before you left the office. On the Summary grid, look for Total Adjusted Gross Income in the 2019 column. This is near the middle of the page. Then go to the last line in the grid to find your Federal Refund amount, also in the 2019 column.

Alternatively, you can reach out to your tax preparer to request your Adjusted Gross Income and Federal Tax Refund information or log onto your MyJH account. Learn how by following these instructions.

Unfortunately, Jackson Hewitt does not have the stimulus funds from the IRS or control when the IRS will release funds to taxpayers.

Jackson Hewitt clients who have received funds through Republic Bank in the past and whose name or address has changed since receiving their most recent payment, may wish to request to update this information with Republic Bank  at  https://jhclientforms.zendesk.com/hc/en-us.

Jackson Hewitt clients who would like to update their mailing address directly with the IRS can do so here . However, if clients would like to update their mailing address on where to receive a mailed stimulus payment, the IRS has advised that taxpayers update their mailing address with the U.S. Postal Service.

The exact amount you will receive is determined by the IRS. Use our   Stimulus Calculator   to estimate how much you may get. You may also review more of our   Frequently Asked Questions   including qualifying amounts.

If your Serve Card has been lost, stolen, or damaged, you can easily request a replacement online here . Alternatively, you can go to Serve.com/jacksonhewitt/  and select “Request Replacement Card” from the Account Settings page after securely logging in. Know that your replacement card will be mailed directly to you at the address on file. You can update your address when requesting a replacement card if needed.

Go to the IRS Get My Payment page where you can find your payment status, type, and update your direct deposit information.

You have three options to access your Serve account and routing number to update your direct deposit information:

• Log into your Serve account .
• Log into the Serve mobile app.
• If you have already verified your email address, you may have received an email from Serve on Friday, April 17 ^th with your account and routing information.

You should go to  IRS.gov/coronavirus/get-my-payment  where you can find your payment status, and type, and update your direct deposit information. If the IRS has deposited your stimulus funds onto an active American Express Serve or Bluebird Card, but you no longer have your card, you can request a replacement online by logging into your Account at Serve.com/Jacksonhewitt , Serve.com , or Bluebird.com .

Serve customers who would like to receive their stimulus payment to their Serve Account should confirm their direct deposit information with the IRS and update it if necessary.  They will need to provide their Adjusted Gross Income and Federal Tax Refund Amount, which can be found in their MyJH accounts. Step-by-step instructions for accessing one’s MyJH account can be found online at https://www.jacksonhewitt.com/support/tax-return-information-for-stimulus/ . Please note that Jackson Hewitt and its tax preparers have not and will not receive funds from the IRS to distribute taxpayers.

Step-by-step instructions for accessing your MyJH account can be found on the Jackson Hewitt  website . Due to increased demand, if you experience technology delays, Jackson Hewitt recommends that you retry in an hour or two.

Jackson Hewitt offers clients a variety of products that help them pay their fees, get their refund more quickly or obtain an advance of your refund proceeds. These products may be disbursed to you through various methods, including direct deposit to your personal bank account, a check printed via your local Jackson Hewitt tax preparer or funds loaded onto a Prepaid Card or Walmart e-gift card. The IRS refers to these group of different products as refund settlement products.

In most cases, if you received a refund settlement product you are likely to receive a check in the mail unless you have updated the IRS Get My Payment portal with your direct deposit information. In some rare cases, the IRS may have directed your stimulus payment to the bank account associated with the refund settlement product, so you may not recognize the account information on the IRS Get My Payment portal. In these cases, your stimulus payment will then be processed by Republic Bank and it will follow the same disbursement method you chose for your refund.

If you received a refund settlement product, please review the tables above for additional information on the most likely scenarios of how your stimulus payment may be delivered.

Please be advised of the following scenario where Republic Bank will reject a stimulus payment and send it back to the IRS:

If you filed your 2018 tax return with Jackson Hewitt using a refund settlement product and you have not yet filed a 2019 tax return, should Republic Bank receive your stimulus payment, Republic Bank will return your stimulus payment to the IRS. Once the IRS receives and processes a rejected payment, the payment will automatically be mailed via check to the address on your most recent tax return, or the address on file with the U.S. Postal Service (depending on which is more current). The status in the Get My Payment tool will then update accordingly.

If you received your stimulus funds to a prepaid card and your account is no longer active, the direct deposit transaction will be rejected and you will receive a check in the mail. This is generally sent to the address on your most recent tax return.