While the table above reflects what we anticipate happening, there might be a small group of clients with prepaid cards, Refund Advances, Assisted Refunds or or Split Disbursements on Walmart e-gift cards whose funds will be routed to Republic Bank because the bank account on the IRS’ Get My Payment tool will show an account ending with the last 3 digits of the taxpayer’s SSN plus a zero. IMPORTANT: For any stimulus payments that Republic might receive, it will process these to allow the stimulus payments to be disbursed in the same manner as you chose to have your refund disbursed during the tax interview – direct deposit, prepaid card, or mailed check.
Jackson Hewitt clients who have received funds through Republic Bank in the past and whose name or address has changed since receiving their most recent payment, may wish to request to update this information with Republic Bank at https://jhclientforms.zendesk.com/hc/en-us.
We are currently experiencing drastically higher than usual call volume. Like many industries, staffing for our contact center has been impacted by the COVID-19 pandemic which is also affecting our answer times. Please do not attempt to call Customer Support at this time unless you have an urgent matter to discuss.