Let’s find a tax preparation office for you

or

Information regarding browser or device support

Oh no! We may not fully support the browser or device software you are using!

To experience our site in the best way possible, please update your browser or device software, or move over to another browser.

Close

Where is my stimulus money from the IRS?

01-Jo_Willetts - Resized.png
Jo Willetts, EA Director of Tax Resources, Jackson Hewitt Published On April 15, 2020

Share

Updated on April 21, 2020

Taxpayers are anxiously awaiting stimulus money from the IRS. During these unprecedented times, we know taxpayers could really use stimulus money to offset the economic hardship caused by the Coronavirus. While many details are still unknown, and conflicting information has been circulating and causing confusion, we are committed to providing you with the latest updates to some of the frequently asked questions.

Refund on Prepaid Card without Refund Advance or Assisted Refund or Split Disbursement on a Walmart e-gift card

How you will receive stimulus: Direct Deposited onto Prepaid Card

When your stimulus payment is expected to be sent: Wednesday, April 15, or soon afterwards

What we know today:

Your stimulus funds should be direct deposited to the prepaid card account on your latest tax filing.

If you would like to provide the IRS with direct deposit information for your bank account or your prepaid card you may do so:

  1. Go to the IRS Get My Payment page where you can find your payment status, type, and update your direct deposit information.
  2. In order to access the IRS application and update your bank information, you will need to provide your 2019 (or 2018) Adjusted Gross Income and Federal Tax Refund Amount. You can get that information from MyJH by following these instructions.
  3. Ensure that your direct deposit information matches your prepaid card account information.
  4. Once you have updated the IRS with your account information, your funds should be deposited to that account. Payment status updates are made only once a day.

If you have a prepaid card, you might receive an email that provides your account and routing number. If you are email verified, you will also receive a notification if funds are deposited onto your card. If you don’t get an email, log into your prepaid card account to access your account information.

IMPORTANT: The IRS will never send stimulus funds to Jackson Hewitt.

Refund on Prepaid Card with Refund Advance, Assisted Refund or Split Disbursement on a Walmart e-gift card

How you will receive stimulus: The IRS has not yet announced if stimulus payments will be disbursed through prepaid cards

When your stimulus payment is expected to be sent: The IRS has not provided information on timing.

What we know today:

The IRS will likely send you a check in the mail to the address on your latest tax filing.

  • If you have already filed your 2019 tax return, payment will be mailed to the address on file.
  • If you have not filed your 2019 tax return, enter your new address on your 2019 tax return when you file.

If you would like to provide the IRS with direct deposit information for your bank account or your prepaid card you may do so:

  1. Go to the IRS Get My Payment page where you can find your payment status, type, and update your direct deposit information.
  2. In order to access the IRS application and update your bank information, you will need to provide your 2019 (or 2018) Adjusted Gross Income and Federal Tax Refund Amount. You can get that information from MyJH by following these instructions.
  3. Ensure that your direct deposit information matches your prepaid card account information.
  4. Once you have updated the IRS with your account information, your funds should be deposited to that account. Payment status updates are made only once a day.

If you have a prepaid card, you might receive an email that provides your account and routing number. If you are email verified, you will also receive a notification if funds are deposited onto your card. If you don’t get an email, log into your prepaid card account to access your account information.

ALERT: Some customers may see an error that their direct deposit information is not available. Please try again. This may be a temporary glitch with the IRS site. Most clients should be able to update their information by trying again later.

Unfortunately, Jackson Hewitt does not have information related to the timing of the IRS deposits into your account.

IMPORTANT: The IRS will never send stimulus funds to Jackson Hewitt.

Refund to bank account direct deposit with no Assisted Refund

How you will receive stimulus: Direct Deposited to same bank account

When your stimulus payment is expected to be sent: Wednesday, April 15, or soon afterwards

What we know today:

Your stimulus funds should be direct deposited to the prepaid card account on your latest tax filing.

If you would like to provide the IRS with direct deposit information for your bank account or your prepaid card you may do so:

  1. Go to the IRS Get My Payment page where you can find your payment status, type, and update your direct deposit information.
  2. In order to access the IRS application and update your bank information, you will need to provide your 2019 (or 2018) Adjusted Gross Income and Federal Tax Refund Amount. You can get that information from MyJH by following these instructions.
  3. Ensure that your direct deposit information matches your prepaid card account information.
  4. Once you have updated the IRS with your account information, your funds should be deposited to that account. Payment status updates are made only once a day.

IMPORTANT: The IRS will never send stimulus funds to Jackson Hewitt.

Refund to bank account with Assisted Refund

How you will receive stimulus: Direct Deposited to the bank account you used for Assisted Refund

When your stimulus payment is expected to be sent: The IRS has not provided information on timing yet

What we know today:

The IRS may send these stimulus payments either to the bank account on your latest tax filing or it may send you a check in the mail.

If you receive a check, please note:

  • If you have already filed your 2019 tax return, payment will be mailed to the address on file.
  • If you have not filed your 2019 tax return, enter your new address on your 2019 tax return when you file.

If you would like to provide the IRS with direct deposit information for your bank account or your prepaid card you may do so:

  1. Go to the IRS Get My Payment page where you can find your payment status, type, and update your direct deposit information.
  2. In order to access the IRS application and update your bank information, you will need to provide your 2019 (or 2018) Adjusted Gross Income and Federal Tax Refund Amount. You can get that information from MyJH by following these instructions.
  3. Ensure that your direct deposit information matches your bank account information.
  4. Once you have updated the IRS with your account information, your funds should be deposited to that account. Payment status updates are made only once a day.

IMPORTANT: The IRS will never send stimulus funds to Jackson Hewitt.

Paper Check without Assisted Refund

How you will receive stimulus: Paper check mailed to address on your most recent tax return

When your stimulus payment is expected to be sent: Beginning in late April

What we know today:

The IRS will likely send you a check in the mail to the address on your latest tax filing.

If you receive a check, please note:

  • If you have already filed your 2019 tax return, payment will be mailed to the address on file.
  • If you have not filed your 2019 tax return, enter your new address on your 2019 tax return when you file.

If you would like to provide the IRS with direct deposit information for your bank account you may do so:

  1. Go to the IRS Get My Payment page where you can find your payment status, type, and update your direct deposit bank information.
  2. In order to access the IRS application and update your bank information, you will need to provide your 2019 (or 2018) Adjusted Gross Income and Federal Tax Refund Amount. You can get that information from MyJH by following these instructions.
  3. Ensure that your direct deposit information matches your bank account information.
  4. Once you have updated the IRS with your bank account information, your funds should be deposited to that account. Payment status updates are made only once a day

IMPORTANT: The IRS will never send stimulus funds to Jackson Hewitt.

Paper Check with Assisted Refund

How you will receive stimulus: Paper check mailed to address on your most recent tax return

When your stimulus payment is expected to be sent: Beginning on Wednesday, April 15, and ongoing weekly.

What we know today:

The IRS will likely send you a check in the mail to the address on your latest tax filing.

If you receive a check, please note:

  • If you have already filed your 2019 tax return, payment will be mailed to the address on file.
  • If you have not filed your 2019 tax return, enter your new address on your 2019 tax return when you file.

If you would like to provide the IRS with direct deposit information for your bank account you may do so:

  1. Go to the IRS Get My Payment page where you can find your payment status, type, and update your direct deposit bank information.
  2. In order to access the IRS application and update your bank information, you will need to provide your 2019 (or 2018) Adjusted Gross Income and Federal Tax Refund Amount. You can get that information from MyJH by following these instructions.
  3. Ensure that your direct deposit information matches your bank account information.
  4. Once you have updated the IRS with your bank account information, your funds should be deposited to that account. Payment status updates are made only once a day.

IMPORTANT: The IRS will never send stimulus funds to Jackson Hewitt.

No Refund (Balance due or no bank information on file)

How you will receive stimulus: Paper check mailed to the address on your most recent tax return or direct deposited to the bank account on your most recent tax return

When your stimulus payment is expected to be sent: Beginning on Wednesday, April 15, and ongoing weekly.

What we know today:

The IRS will not send Payments to accounts used to make a payment to the IRS for customers with balance due. The IRS is encouraging to utilize the Get My Payment tool to submit your bank account information if your Payment has not been processed. If the IRS does not receive your bank information, your Payment will be mailed to the address the IRS have on file for you.

If you receive a check, please note:

  • If you have already filed your 2019 tax return, payment will be mailed to the address on file.
  • If you have not filed your 2019 tax return, enter your new address on your 2019 tax return when you file.

If you would like to provide the IRS with your direct deposit information for your bank account you may do so:

  1. Go to the IRS Get My Payment page where you can find your payment status, type, and update your direct deposit bank information.
  2. In order to access the IRS application and update your bank information, you will need to provide your 2019 (or 2018) Adjusted Gross Income and Federal Tax Refund Amount. You can get that information from MyJH by following these instructions.
  3. Ensure that your direct deposit information matches your bank account information.
  4. Once you have updated the IRS with your bank account information, your funds should be deposited to that account. Payment status updates are made only once a day.

IMPORTANT: The IRS will never send stimulus funds to Jackson Hewitt.

While the table above reflects what we anticipate happening, there might be a small group of clients with prepaid cards, Refund Advances, Assisted Refunds or or Split Disbursements on Walmart e-gift cards whose funds will be routed to Republic Bank because the bank account on the IRS’ Get My Payment tool will show an account ending with the last 3 digits of the taxpayer’s SSN plus a zero. IMPORTANT: For any stimulus payments that Republic might receive, it will process these to allow the stimulus payments to be disbursed in the same manner as you chose to have your refund disbursed during the tax interview – direct deposit, prepaid card, or mailed check.

Jackson Hewitt clients who have received funds through Republic Bank in the past and whose name or address has changed since receiving their most recent payment, may wish to request to update this information with Republic Bank at https://jhclientforms.zendesk.com/hc/en-us.

We are currently experiencing drastically higher than usual call volume. Like many industries, staffing for our contact center has been impacted by the COVID-19 pandemic which is also affecting our answer times.  Please do not attempt to call Customer Support at this time unless you have an urgent matter to discuss. 

Jackson Hewitt will continue to provide critical updates regarding the Coronavirus Stimulus release, the impacts of the CARES Act on your taxes, and many other critical questions regarding taxes. For additional information regarding Jackson Hewitt’s response to Covid-19, including a stimulus calculator to see what you may be eligible for, please reference our Coronavirus and Stimulus Hub. To learn more about the efforts of the IRS and Treasury Department to address this ongoing crisis, visit https://www.irs.gov/coronavirus

About the Author

Jo Willetts, Director of Tax Resources at Jackson Hewitt, has more than 25 years of experience in the tax industry. As an Enrolled Agent, Jo has attained the highest level of certification for a tax professional. She began her career at Jackson Hewitt as a Tax Pro, working her way up to General Manager of a franchise store. In her current role, Jo provides expert knowledge company-wide to ensure that tax information distributed through all Jackson Hewitt channels is current and accurate.

Jackson Hewitt Editorial Policy

Related Articles

blog-preview_Tax_Season_Extended.jpg

How will COVID-19 (Coronavirus) Affect the Tax Filing Deadline?

Updated on April 13, 2020

With the Federal Government’s national recommendation to stay at home affecting businesses across the country, it may be time to file your taxes if you haven’t already done so. Remember, the majority of Americans filing taxes receive refunds, and additional funding during this time of uncertainty could provide you and your family with greater peace of mind.

View more
blog-preview_Stimulus.jpg

Coronavirus Stimulus Package: What You Need to Know

Updated on April 14, 2020

As the federal government manages its on-going and rapidly evolving response to the coronavirus epidemic, a variety of solutions including extending the federal tax deadline for filing and payments, implementing paid leave for some workers and tax credits for small businesses, and a $2 trillion stimulus plan to bolster the U.S. economy were implemented. As a part of the recently passed CARES Act, qualifying taxpayers should receive a stimulus check in the near future.

While information is changing rapidly, we’re answering some frequently asked questions about stimulus payments:

View more
blog-preview_Social_Stimulus.jpg

Social Security Recipients to Automatically Receive Stimulus Checks

Updated on April 17, 2020

In accordance with updated IRS policy effective April 1, 2020, all Americans receiving Social Security benefits will have stimulus checks deposited into the same accounts as their benefits. This replaces prior guidance which required Social Security beneficiaries to file a simple return to access stimulus funds.

View more