Privacy Policy

Effective Date: November 21, 2024

Jackson Hewitt Inc. (“Jackson Hewitt,” “Company,” “we,” “us,” or “our”) recognizes the importance of protecting the information provided to us by visitors to www.jacksonhewitt.com (our “Website”). This privacy policy (“Privacy Policy”) explains what information may be collected from you when you visit our Website, regardless of how you access or use the Website, whether via personal computers, mobile devices, or otherwise, how that information is used, and how it is shared with third parties. It also describes your choices regarding the use, access, and collection of your personal information.

Jackson Hewitt offers individual tax preparation services and related products and services, including in certain markets, tax resolution services, through various affiliates, franchisees, and company-owned stores. Because we offer in-store and online tax preparation services, our privacy policies will vary depending on how you interact with Jackson Hewitt. This Privacy Policy applies solely to our Website, independent of any business relationship you may have with us. This Privacy Policy does not apply to our data collection activities offline or otherwise outside of our Website (unless otherwise stated below).

This Privacy Policy may be updated, and any such update will be posted on our Website. You should check this page periodically to ensure that you are aware of any changes. If we amend this Privacy Policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by prominently posting notice of such amendment on our Website’s homepages prior to the change becoming effective or by email (sent to the email address associated with your account). However, we will not use your previously collected personal information in a manner materially different than indicated at the time it was collected without your consent.

In addition, please review the Website’s Terms of Use, which governs your use of the Website. By using our Website, you acknowledge our Privacy Policy and agree to our Terms of Use.

If you have questions or concerns regarding our Privacy Policy or practices, please contact us by calling (800) 234-1040 or emailing us at privacy@jhnet.zendesk.com.

A. Information Collected by Jackson Hewitt

1. Voluntary Registration

We collect personal information (which may include, without limitation, your name, email address, social security number, date of birth, credit card information, mailing address, and/or telephone number) from you when you voluntarily register on the Website or when you request information or a service (e.g., tax preparation services) on the Website. Additional information may be gathered during your subsequent use of the site, or when we communicate with you via telephone, email or other means. This personal information may include, without limitation, your employment and income information, your bank account information, credit scores and credit history, and tax return information and associated IRS filings. In order to create an account on our Website and administer that account, we will also collect a username and password which you will then use to access your account and other information.

2. Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our Website. If you participate, we may request certain personal information from you. Participation in these surveys or contests is voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (such as ZIP Code). Such information is used for contest administration purposes, and may also be used to improve our services and marketing purposes, subject to applicable law.

3. Passive Collection

As is true of most websites, we and our third-party service providers may use a variety of technologies to gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our Website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data to analyze trends in the aggregate and administer the Website. We use this information for site optimization and navigation, security, and other internal purposes. To the extent this information may be disclosed to or obtained by a third party (using a cookie or similar technology) and used for such third party’s own purposes, various options are set forth below.

4. Cookie Technologies

Jackson Hewitt and certain third parties use cookies or similar technologies to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole (“Cookie Technologies”). These Cookie Technologies may set, change, alter, or modify settings or configurations on your device. You can control the use of cookies at the individual browser level but if you choose to disable cookies, it may limit your use of certain features or functions on our Website or service.

Cookie Technologies may include the following (not all of which are used on our Website):

Cookies. A cookie is a data file placed on a device when it is used to visit the Website. A Flash cookie (or locally shared object) is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. HTML5 cookies can be programmed through HTML5 local storage. Unlike Flash cookies, HTML5 cookies do not require a plug-in. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately, and different browsers offer different functionality and options in this regard. Also, these tools may not be effective with regard to Flash cookies or HTML5 cookies. For information on disabling Flash cookies, go to Adobe’s website at http://www.adobe.com. Please be aware that if you disable or remove cookies, Flash cookies, or HTML5 cookies on your device, some parts of our Website may not function properly, and that when you revisit our Website your ability to limit cookies is subject to your browser settings and limitations.

Web Beacons. Small graphic images or other web programming code called web beacons (also known as “pixels,” “1x1 GIFs.” or “clear GIFs”) may be included in our Website’s pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website, to monitor how users navigate the Website, to count how many emails that were sent were actually opened, or to count how many particular articles or links were actually viewed.

Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party service provider, is active only while you are connected to the Website, and is deactivated or deleted thereafter.

Browser Fingerprinting. Browser Fingerprinting is the collection and analysis of information from your device, including without limitation, your operating system, plug-ins, system fonts, and other data, for purposes of identification. ETag, or entity tag, is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags is a form of device identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.

Recognition Technologies. Recognition Technologies include the application of statistical probability to data sets collected about devices or users. When utilized, Recognition Technologies can attempt to recognize or make assumptions about users and devices based on the data sets available. For example, a Recognition Technology might analyze available data about multiple devices and make the assumptions that the user of multiple devices is the same user.

Dynamic Number Insertion. Dynamic Number Insertion (“DNI”) is a technology used in call tracking to assign attribution to inbound phone calls. Executed via embedded scripts, DNI allows a specific phone number to be dynamically displayed on a web page. This technology also allows tracking platforms to capture the phone number the caller is calling from without any other identifier of a person.

There may be other Tracking Technologies now and later devised and used by us in connection with the Website. Further, third parties may use Tracking Technologies in connection with our Website, which may include the collection of information about your online activities over time and across third-party websites or online services. Further information about such use of Tracking Technologies and your options with respect thereto are set forth below.

5. Do-Not-Track Disclosures

Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do-not-track signals). Apart from recognition of opt-out preference signals (when implemented on our Website), we do not monitor or take any action with respect to these signals or other mechanisms.

6. Live Chat

We use live chat to assist you with answers to your questions concerning our products and service offerings. During the chat session, we collect your name and may also collect your email address to create a customer contact record. We collect the additional information you voluntarily provide to us during the session. We use the information you provide to assist our Support Center in addressing your questions. In addition, we may use the information to study, enhance, or improve the quality of our products, services, and support, and to tailor and improve our outreach and marketing efforts.

7. Information from Third Parties

We may, from time to time, supplement the information we collect directly from you on our Website with outside records from third parties to enhance our services, to tailor our content to you, and to offer you opportunities that may be of interest to you. To the extent we combine information we receive from those sources with your personal information we collect on the Website, it will be treated as personal information and we will apply this Privacy Policy to such combined information.

Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include:

• Address information about you from third party sources, such as the U.S. Postal Service, for verification and fraud-prevention purposes.
• Purchased marketing data about our customers from third parties that is combined with information we already have about you, to create more tailored advertising and products.

You may opt-out of these practices by emailing us at privacy@jhnet.zendesk.com. We will respond to your request within a reasonable timeframe.

8. Collection and Use of Third Party Personal Information

We may also collect, from you, the following personal information about your contacts: name and email address. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us by calling (800) 234-1040 or emailing us at privacy@jhnet.zendesk.com. We will respond to your request within a reasonable timeframe.

B. How Jackson Hewitt May Use Collected Information

We use information collected on the Website for the following:

• To provide the products and services you request and communicate with you regarding your requests 

• Internal market analysis 

• To improve our products and services 

• To provide you with information on new products or special offers 

• To tailor the Website according to your interests 

• For marketing or promotional purposes 

• For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy 

We may provide your information to our service providers in order to provide services to you on our behalf to help with our business activities, or under special circumstances, such as when we have a good faith belief that the law requires it. Jackson Hewitt will share your personal information with third parties only in the ways that are described in this Privacy Policy. These companies are authorized to use your personal information only as necessary to provide these services to us. 

We also may use your information to inform you about other products or services available from Jackson Hewitt and our affiliates. You may be offered the opportunity to receive materials or special offers from affiliated third parties.  

Jackson Hewitt may analyze, on an aggregate basis, what portions of the Website visitors are viewing and other visitor statistics such as approximate geographic locations, and use this information to help us create a better experience for future Website visits.  

Our use or disclosure of customer information are governed by Section 7216 of the Internal Revenue Code and the Gramm Leach Bliley Act of 1999, and certain other laws, as well as our policies. Section 7216 of the Internal Revenue Code requires that we obtain your consent (“opt in”) to certain disclosures and uses of information you provide us in connection with your tax return information. For additional information, please see the Consent to Disclosure of Tax Return Information form and the Consent to Use of Tax Return Information Consent form that are provided at the time of receiving tax preparation services, in addition to our Client Privacy Notice. 

We may collect personally identifiable information in connection with the resolution of your tax issue(s) through Jackson Hewitt’s Tax Resolution Services (“tax resolution information”). We will not disclose or use your tax resolution information for any purpose other than in connection with providing services to resolve your tax issue(s) unless you authorize us to do so, except when expressly required or authorized by law, necessary to the resolution of your tax issue(s), or pursuant to a court order. 

We may use or disclose your personally identifiable information as described below or where you have provided consent under Section 7216, or as otherwise permitted by applicable laws. 

• At the time of tax preparation or tax resolution, we will further explain how we handle your tax return information or tax resolution information. Depending on the service you use, we may use or disclose personally identifiable information about you to the following types of third parties: Financial service providers; non- affiliated third-parties providing credit, insurance, financial planning, debt management, and other financial products and others. You can find a copy of our privacy notice: Jackson Hewitt Client Privacy Notice. 

• If you apply for a product or service, we will ask you to authorize us to disclose your tax return information to the financial institution providing such product or service. We will provide you with Consent to Disclosure of Tax Return Information within the tax interview. You should review the agreements and the privacy policies of the financial institution to understand how it may use and disclose your personal information. 

• In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information in response to legal process, for example, in response to a court order, subpoena, legal process, process, or other judicial, administrative, or investigative proceeding, or where we have a good faith belief that such disclosure is required by law. We also may disclose such information in the event of the sale or dissolution (bankruptcy) of assets, in whole or in part, of our business or any of its affiliates. We also may disclose such information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or for other purposes permitted or required by law. In addition, we may transfer information about you if we are acquired by or merged with another company. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. 

How Collected Information May Be Disclosed to Third Parties 

Jackson Hewitt may disclose the personal information you provide to us to our service providers, business partners, sponsors, or affiliates so they can assist us in providing the services you request. By requesting information from our business partners, sponsors, and affiliates through the Website, you give us permission to transfer your personal information to them so they can fulfill your request. We may also share aggregated user statistics with third parties. 

We may also disclose collected information in certain cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with any of our rights or property, visitors, or anyone else. We may disclose or access personal information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. 

The IRS requires a device ID as part of the electronic filing record to aid in their defense against fraudulent return filing. Device ID identifies the device (e.g., computer, tablet, phone or other device) used to create the tax return. Our software system is recording this ID during the preparation of your tax return and will provide it to the IRS (and states) when your tax return is filed electronically. 

1. Linked Third Party Websites 

The Website may contain links to other affiliated websites or websites of interest that are not under our direction or control (“Linked Third Parties”). Such links are included as a convenience. Linked Third Parties may include social networking websites and websites of advertisers, sponsors, and partners that may contain our or our affiliates’ logo as part of a co-branding agreement. These other websites may send their own cookies to visitors, collect data, or solicit information. Therefore, we cannot be responsible for the protection and privacy of any information you may provide while visiting Linked Third Parties. This Privacy Policy does not apply to Linked Third Parties and only applies to our Website. You should exercise caution and review the privacy policy of any Linked Third Parties you are visiting. 

We are not responsible for, and cannot control, the information practices of Linked Third Party websites. By using the our Website, you acknowledge and agree to indemnify Jackson Hewitt and its affiliates, and hold us harmless from and against any liability, claim, cause of action, demand, loss, damage, injury, and/or litigation (including reasonable attorneys’ fees and costs), or any kind whatsoever, whether brought by an individual or other entity, or imposed by a court of law or administrative action of any jurisdiction, arising from or related to, either directly or indirectly, the use of your information by a Linked Third Party or the privacy policy of any such Linked Third Party. 

2. Social Media 

Our Website includes social media features, such as the Facebook Like button, and widgets, such as the Share this button or interactive mini-programs that may run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it. 

Please note that, independently from the Website, you may seek to interact with us and/or find additional information about our products and services through social media platforms such as Facebook, X (formerly Twitter), or LinkedIn.  If you post information on a webpage we establish on a social media platform, we may use the information to respond, to promote our business and services, and in the normal course of our business operations. We may collect personal identifiers (such as your social media username) and other personal information that you have made available to us from the social media website, either directly or in accordance with the social media operator’s policies and terms. Note that the third-party social media operators also receive any information you post on any webpage we establish (or otherwise) on the social media platform, and their use of your personal information is governed by their own privacy policies. 

3. User Content

We may allow users with accounts to transmit information through the Website for the purpose of participating in message boards or similar features. Any information that is transmitted or posted for this purpose becomes public information and may be viewable to other users and visitors to the Website. In addition, any personal information that you choose to submit in connection with this information, such as your name, will also be publicly displayed along with any transmitted or posted information. Jackson Hewitt is not responsible for the privacy of any such information, and we cannot prevent such information from being used by others in a manner that could violate this Policy, the law, or your personal privacy. 

D. Storage and Protection of Personal Information 

You understand that the use of a MyJH Account is creating a relationship with Jackson Hewitt for the purpose of obtaining financial products and services from the Company, including but not limited to tax preparation services, appointment booking, secure document storage, and other financial products and services that may be available to you. 

The security of all information associated with our Website visitors is important to us. We exercise considerable care in providing secure transmission of your information from your computer to our servers or those of our business partners. 

We maintain administrative, technical, and physical safeguards that are designed to protect the privacy and security of personal information. In order to help secure personal information collected from you as a Jackson Hewitt customer or a Website visitor, including when you enter sensitive information (such as credit card number and social security number,) on our registration or order forms, the information is protected by SSL encryption when it is exchanged between your web browser and our Website. To learn more about SSL, follow this link: https://www.entrust.net/customer/profile.cfm?domain=www.jacksonhewitt.com 

The internet is not a fully secure environment and Jackson Hewitt cannot ensure the security of any information transmitted to or generated by Jackson Hewitt in connection with our Website. You play an important role in protecting your information by maintaining up to date computer security protections as well as ensuring the security of your computer passwords or other personal identifier authentication mechanisms. You agree that you are responsible for any additional verification procedures that you deem necessary. 

By using our Website, you agree that the procedures provided for in this Privacy Policy and the procedures implemented by Jackson Hewitt to protect personal information and to verify the identity of Jackson Hewitt Website users constitute commercial reasonable website security and customer verification procedures. 

Suspicious Email 

It is our policy not to email you or send you electronic communications to request non-public personal information or account information (such as user name or password). If you receive an unsolicited email or other electronic communication that appears to be from Jackson Hewitt but you suspect may be from another source and might be fraudulent, please contact us at privacy@jhnet.zendesk.com. 

E. Controlling your Personal Information 

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. Where so provided by applicable law, you may choose to restrict Jackson Hewitt’s use of your personal information. Upon request, Jackson Hewitt will provide you with information about whether we hold any of your personal information. If you have provided your personal information to Jackson Hewitt and subsequently decide to restrict the use of this information or if you believe that any personal information we have about you is incorrect or incomplete, please contact us at privacy@jhnet.zendesk.com to correct, update, amend, or delete/remove your personal information. We will respond to your request within a reasonable timeframe. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons. 

Newsletter Preferences 

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or contacting us at privacy@jhnet.zendesk.com. This will not affect subsequent subscriptions and if your opt-out is limited to certain types of emails, the opt-out will be so limited. Subsequent or different subscriptions will be unaffected. Please note that we reserve the right to send you certain communications relating to your use of our Website, such as administrative and Website announcements and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications. 

Please feel free to contact us at privacy@jhnet.zendesk.com if you have any questions or concerns regarding this Privacy Policy or Jackson Hewitt’s collection and use of your personal information. 

F. Other Disclosures 

1. International Users 

Our Website is operated in the United States and intended for users located in the United States. If you are accessing our Website from a location outside the United States, please be aware that information we collect, including personal information, will be transferred to, and processed, stored, and used in the United States. The data protection laws in the United States differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to the laws of the United States. By using this Website or providing us with any information, you consent to the transfer to, and processing, usage, sharing, and storage of your information, including personal information, in the United States as set forth in this Privacy Policy. By using this Website, you also consent that all United States laws apply in connection with this Website.

2. Information for Parents 

The Website is a general audience website and we do not knowingly collect any personal information from children younger than the age of thirteen (13). We will delete any personal information collected that we later determine to be from a user younger than the age of thirteen (13). If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed personal information to us, please contact us at privacy@jhnet.zendesk.com.  

3. Your State Privacy Rights 

Jackson Hewitt is a financial institution and collects personal information relating to customers that is governed by the federal Gramm-Leach-Bliley Act (“GLBA”) and various state related laws such as the California Financial Information Privacy Act (“CFIPA”), as those laws are applicable. That customer-related information is addressed in our separate Client Privacy Notice. 

This Section explains how Jackson Hewitt collects, uses, and discloses personal information governed by this Privacy Policy that is subject to comprehensive state privacy laws such as the California Consumer Privacy Act (“CCPA”). For purposes of this Section, “consumer” or “you” refers only to (i) individuals who are in a state with an applicable, comprehensive privacy law that applies to Jackson Hewitt, and that you are located in that state for other than a temporary or transitory purpose, and (ii) individuals who are domiciled in a state with an applicable, comprehensive privacy law that applies to Jackson Hewitt, but who are outside such state for a temporary or transitory purpose ((i) and (ii) collectively, “State Residents”). 

State comprehensive privacy laws give certain State Residents the right to access and have control over some of the personal information businesses collect about them.  

In the past 12 months, we have collected the  categories of personal information set forth below, relating to State Residents. The categories of personal information that we collect, use, and disclose about a State Resident will depend on our specific relationship or interaction with that individual. The examples provided in each category below are for illustrative purposes only. 

In the past 12 months, we have collected personal information relating to State Residents from the following sources:

Again, the information we use in the context of providing financial products and services is not subject to the CCPA and similar state laws. We may use personal information relating to State Residents for one or more of the following business purposes (in addition to any use of customer data for financial services which, again, is not addressed herein):

• Providing and maintaining our products and services 

• Verifying your identity 

• Detecting and preventing fraud 

• Protecting against security risks 

• Advertising and marketing 

• Conducting research and data analysis 

• Maintaining our facilities, systems, and infrastructure 

• Improving our products and services 

• Carrying out our legal and business purposes, such as complying with federal, state, or local laws, responding to civil, criminal, or regulatory lawsuits or investigations, exercising our rights or defending against legal claims, resolving complaints and disputes, performing compliance activities, performing institutional risk control, and otherwise operating, managing, and maintaining our business 

• As otherwise disclosed to you at or before the point of collecting your personal information 

We may also use personal information relating to State Residents for one or more of the following specific “business purposes”: 

• Certain auditing and measurement purposes, such as counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with applicable standards 

• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity 

• Debugging to identify and repair errors that impair existing intended functionality 

• Short-term, transient use 

• Performing services on behalf of Jackson Hewitt or its service providers, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of Jackson Hewitt or its service providers 

• Undertaking internal research for technological development and demonstration 

• Undertaking activities to verify or maintain the quality or safety of a service that is owned or controlled by Jackson Hewitt, and to improve, upgrade, or enhance the service that is owned or controlled by Jackson Hewitt. 

Disclosure of Personal Information to Third Parties 

In the past 12 months, we have disclosed each of the above-listed categories of personal information concerning State Residents for our business purposes to one or more of the following categories of third parties: 

We have no actual knowledge that we sell or share the personal information of minors under 16 years of age.

Rights Under State Comprehensive Privacy Laws 

If you are a State Resident, you may request that we disclose to you the following information covering the 12 months preceding your request: 

• The categories of personal information governed by an applicable, comprehensive state privacy law that we have collected about you and the categories of sources from which we collected such personal information 

• The business or commercial purposes for collecting such personal information 

• The categories of such personal information about you that we have disclosed to third parties, the business purpose for such disclosure, and the categories of third parties to whom we have disclosed such personal information 

• The specific pieces (e.g., copies) of personal information we have collected about you 

Under certain circumstances, State Residents may also have the right to submit a request for deletion or correction of personal information that is governed by an applicable, comprehensive state privacy law, although there are legal reasons pursuant to which Jackson Hewitt may retain your information. 

Please note that we restrict service providers from using personal information for any purpose other than providing services to us, with the exception of certain Cookie Technology Providers as addressed elsewhere in this Privacy Policy. 

We “sell” or “share” personal information (as defined under various comprehensive state privacy laws) only when we permit certain third party Cookie Technology providers to collect information about you via our Website.  To opt-out of such “sales” or “sharing”, please use the Do Not Sell or Share My Personal Information link on the footer of the Website, or contact us.  

You may also have the right to opt-out of automated profiling in certain instances where such processing would produce legal or other similarly significant effects. At this time, we do not use personal information to make automated decisions about you in any situations where you may have a legal right to opt out. 

In some instances, we may decline to honor your request. For example, we may decline to honor your request if we cannot verify your identity or confirm that the personal information that we maintain relates to you, or if we cannot verify that you have the authority to make a request on behalf of another individual. In other instances, we may decline to honor your request where an exception applies, such as where the disclosure of personal information would adversely affect the rights and freedoms of another consumer or where the personal information that we maintain about you is not subject to applicable comprehensive state privacy laws. Nonetheless, you have the right to be free from unlawful discrimination for exercising your rights under applicable comprehensive state privacy laws. 

If we deny your request, you have the right to appeal our decision. You can request further review by contacting us at privacy@jhnet.zendesk.com or 1-800-234-1040. 

How to Make Requests 

If you are a State Resident and would like to exercise the rights described above, please submit your request by emailing: privacy@jhnet.zendesk.com.  Under and subject to the provisions of an applicable, comprehensive state privacy law, you may also authorize another individual or a business, called an authorized agent, to make requests on your behalf through these means. 

Once we receive your request, we may verify your identity through your account or by requesting information sufficient to confirm your identity. 

If you would like to use an agent to exercise your rights, or if you are an agent seeking to exercise rights on behalf of another person, please contact us at privacy@jhnet.zendesk.com.

Contact Us 

If you have questions about this Privacy Policy or our privacy practices, please email privacy@jhnet.zendesk.com or call 1-800-234-1040.

Mailing Address 
Jackson Hewitt Inc. 
Attention - Client Care 
501 N. Cattlemen Road, Suite 300, Sarasota, FL 34232 

 
Or contact us at privacy@jhnet.zendesk.com.