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Privacy Policy

Effective Date: June 14, 2021

Jackson Hewitt Inc. (“Jackson Hewitt,” “Company,” “we,” “us” or “our”) recognizes the importance of protecting the information provided to us by visitors to www.jacksonhewitt.com (our “Website”). This privacy policy (“Privacy Policy”) explains what information may be collected from you when you visit our Website, regardless of how you access or use the Website, whether via personal computers, mobile devices, or otherwise, and how that information is used and how it is shared with third parties. It also describes your choices regarding the use, access, and collection of your personal information.

Jackson Hewitt offers individual tax preparation services and related products and services, including in certain markets, tax resolution services, through various affiliates, franchisees and company-owned stores. Because we offer in-store and online tax preparation services, our privacy policies will vary depending on how you interact with Jackson Hewitt. This Privacy Policy applies solely to our Website, independent of any business relationship you may have with us. This Privacy Policy does not apply to our data collection activities offline or otherwise outside of our Website (unless otherwise stated below).

This Privacy Policy may change and will be updated on our Website. Changes are made when necessary to maintain the security, effectiveness, and appropriateness of our privacy and data security policies and practices, and to reflect the on-going changes in our industry. You should check this page periodically to ensure that you are in agreement with any changes. If we amend this Privacy Policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by prominently posting notice of such amendment on our Website’s homepages prior to the change becoming effective or by email (sent to the email address associated with your account). However, we will not use your previously collected personal information in a manner materially different than indicated at the time it was collected without your consent.

In addition, please review the Website’s Terms of Use, which governs your use of the Website. By using our Website, you consent to our Privacy Policy and Terms of Use, and our collection, use, and sharing of your information and data, and other activities, as described below.

If you have questions or concerns regarding our Privacy Policy or practices, please contact us by calling (800) 234-1040 or emailing us at privacy@jhnet.zendesk.com.

 

A. Information Collected by Jackson Hewitt

1. Voluntary Registration

We collect personal information (which may include, without limitation, your name, email address, social security number, date of birth, credit card information, mailing address and/or telephone number) from you when you voluntarily register on the Website or when you request information or a service (e.g., tax preparation services) on the Website.  Additional information may be gathered during your subsequent use of the site, or when we communicate with you via telephone, email or other means.  This personal information may include, without limitation, your employment and income information, your bank account information, credit scores and credit history, and tax return information and associated IRS filings.  In order to create an account on our Website and administer that account, we will also collect a username and password which you will then use to access your account and other information.

 

2. Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our Websites. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (such as zip code).

 

3. Passive Collection

As is true of most websites, we and our third-party service providers may use a variety of technologies to gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our Website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data to analyze trends in the aggregate and administer the Website.

 

4. Tracking Technologies

Jackson Hewitt and our partners use cookies or similar technologies to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole (“Tracking Technologies”). These Tracking Technologies may set, change, alter or modify settings or configurations on your device. You can control the use of cookies at the individual browser level but if you choose to disable cookies, it may limit your use of certain features or functions on our Website or service.

A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed):

Cookies. A cookie is a data file placed on a device when it is used to visit the Website. A Flash cookie (or locally shared object) is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. HTML5 cookies can be programmed through HTML5 local storage. Unlike Flash cookies, HTML5 cookies do not require a plug-in. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Also, these tools may not be effective with regard to Flash cookies or HTML5 cookies. For information on disabling Flash cookies, go to Adobe’s website at http://www.adobe.com. Please be aware that if you disable or remove cookies, Flash cookies, or HTML5 cookies on your device, some parts of our Website may not function properly, and that when you revisit our Website your ability to limit cookies is subject to your browser settings and limitations.

Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1x1 GIFs” or “clear GIFs”) may be included in our Website’s pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website, to monitor how users navigate the Website, to count how many emails that were sent were actually opened or to count how many particular articles or links were actually viewed.

Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party service provider, is active only while you are connected to the Website, and is deactivated or deleted thereafter.

Browser Fingerprinting. Browse Fingerprinting is the collection and analysis of information from your device, such as, including without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification. ETag, or entity tag, is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags is a form of device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash and/or HTML5 cookies.

Recognition Technologies. Recognition Technologies include the application of statistical probability to data sets collected about devices or users.  When utilized, Recognition Technologies can attempt to recognize or make assumptions about users and devices based on the data sets available.  For example, a Recognition Technology might analyze available data about multiple devices and make the assumptions that the user of multiple devices is the same user.

 

Dynamic Number Insertion.  Dynamic Number Insertion (“DNI”) is a technology used in call tracking to assign attribution to inbound phone calls. Executed via embedded scripts, DNI allows a specific phone number to be dynamically displayed on a web page.  This technology also allows tracking platforms to capture the phone number the caller is calling from without any other identifier of a person.


There may be other Tracking Technologies now and later devised and used by us in connection with the Website. Further, third parties may use Tracking Technologies in connection with our Website, which may include the collection of information about your online activities over time and across third-party websites or online services. We may not control those Tracking Technologies and we are not responsible for them. However, you consent to potentially encountering third-party Tracking Technologies in connection with use of our Website and accept that our statements under this Privacy Policy do not apply to the Tracking Technologies or practices of such third parties.

 

5. California Do-Not-Track Disclosures

Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do-not-track signals). Currently, we do not monitor or take any action with respect to these signals or other mechanisms.

 

6. Behavioral Targeting / Re-targeting

We partner with a third party to display advertising on our Website and manage our advertising on other websites. Our third-party partner may use technologies such as cookies to gather information about your activities on this Website and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by visiting http://preferences.truste.com. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

 

7. Live Chat

We use live chat to assist you with answers to your questions concerning certain products and offerings. We collect email address and your name to create a customer contact record to assist our Support Center in handling questions. Our chat operations hours are published within the chat feature. Jackson Hewitt may freely use feedback you provide when you use chats. You agree that we may use your feedback, suggestions, or ideas in any way, including in future modifications of the Services, other products or services, advertising or marketing materials.

 

8. Information from Third Parties

We may receive information about you from other individuals that use the Website. Additionally, we may, from time to time, supplement the information we collect directly from you on our Website with outside records from third parties for various purposes, including to enhance our ability to serve you, to tailor our content to you and to offer you opportunities that may be of interest to you. To the extent we combine information we receive from those sources with your personal information we collect on the Website, it will be treated as personal information and we will apply this Privacy Policy to such combined information, unless we have disclosed otherwise. In no other circumstances do our statements under this Privacy Policy apply to information we receive about you from third parties.

Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include:

 

  • Address information about you from third party sources, such as the U.S. Postal Service, for verification and fraud-prevention purposes.
  • Purchased marketing data about our customers from third parties that is combined with information we already have about you, to create more tailored advertising and products.

 

You may opt-out of these practices by emailing us at privacy@jhnet.zendesk.com. We will respond to your request within a reasonable timeframe.

 

9. Collection and Use of Third Party Personal Information

We may also collect, from you, the following personal information about your contacts: name and email address. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us by calling (800) 234-1040 or emailing us at privacy@jhnet.zendesk.com. We will respond to your request within a reasonable timeframe.

 

B. How Jackson Hewitt May Use Collected Information

 

Jackson Hewitt will share your personal information with third parties only in the ways that are described in this Privacy Policy. We use information collected on the Websites for the following:

 

  • To provide the products and services you request and communicate with you regarding those requests
  • Internal market analysis
  • To improve our products and services
  • To provide you with information on new products or special offers
  • To tailor the Websites according to your interests
  • For marketing or promotional purposes
  • For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy

 

We may provide your information to our service providers in order to provide services to you on our behalf to help with our business activities, or under special circumstances, such as when we have a good faith belief that the law requires it. These companies are authorized to use your personal information only as necessary to provide these services to us.

 

We also may use your information to inform you about other products or services available from Jackson Hewitt and our affiliates. You may be offered the opportunity to receive materials or special offers from affiliated third parties. Federal law gives you the right to limit this sharing where it includes information about your creditworthiness other than your transactions and experiences with Jackson Hewitt or is used for the purpose of marketing to you. If you would like to opt-out of this type of sharing, please email us at privacy@jhnet.zendesk.com.

 

Jackson Hewitt may keep track of what portions of the Website visitors are viewing and other visitor statistics such as geographic location, and aggregate this information to help us create a better experience for future Website visits. This is all done without knowing your name or other personal information in order to describe our viewers and services to prospective partners, advertisers, and other third parties, and for other lawful purposes. If you do not wish to provide geographic location information, please contact us at privacy@jhnet.zendesk.com. We will respond to your request within a reasonable timeframe.

 

Our use or disclosure of your information whether collected by us, uploaded by you, or otherwise provided to us, may be limited by Section 7216 of the Internal Revenue Code, the Gramm Leach Bliley Act of 1999, and certain other laws, as well as our policies.

 

Section 7216 of the Internal Revenue Code requires that we obtain your consent (“opt in”) to the disclosure and use of information you provide us in connection with your tax return information. We will not disclose or use your tax return information for any purpose other than preparing, assisting in preparing, or obtaining or providing services in connection with the preparation of your tax return unless you authorize us to do so, except when expressly required or authorized by law, necessary to the preparation of the tax return, or pursuant to court order.  For information, please see the Consent to Disclosure of Tax Return Information form and the Consent to Use of Tax Return Information Consent form that you were provided at the time of receiving tax preparation services.

 

We may collect personally identifiable information in connection with the resolution of your tax issue(s) through Jackson Hewitt’s Tax Resolution Services (“tax resolution information”). We will not disclose or use your tax resolution information for any purpose other than in connection with providing services to resolve your tax issue(s) unless you authorize us to do so, except when expressly required or authorized by law, necessary to the resolution of your tax issue(s), or pursuant to a court order.

 

We may use or disclose your personally identifiable information as described below or where you have provided consent under Section 7216, or as otherwise permitted by applicable laws.

 

  • At the time of tax preparation or tax resolution, we will further explain how we handle your tax return information or tax resolution information. Depending on the service you use, we may use or disclose personally identifiable information about you to the following types of third parties: Financial service providers; non- affiliated third-parties providing credit, insurance, financial planning, debt management, and other financial products and others. You can find a copy of our privacy notice: Jackson Hewitt Client Privacy Notice.

 

  • If you apply for a product or service, we will ask you to authorize us to disclose your tax return information to the financial institution providing such product or service. We will provide you with Consent to Disclosure of Tax Return Information within the tax interview. You should review the agreements and the privacy policies of the financial institution to understand how it may use and disclose your personal information.

 

  • In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personally identifiable information in response to legal process, for example, in response to a court order, subpoena, legal process, process, or other judicial, administrative, or investigative proceeding, or where we have a good faith belief that such disclosure is required by law. We also may disclose such information in the event of the sale or dissolution (bankruptcy) of assets, in whole or in part, of our business or any of its affiliates. We also may disclose such information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or for other purposes permitted or required by law. In addition, we may transfer information about you if we are acquired by or merged with another company. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

 

C. How Collected Information May Be Shared with Third Parties

Jackson Hewitt may disclose the personal information you provide to us to our service providers, business partners, sponsors or affiliates so they can assist us in providing the services you request. By requesting information from our business partners, sponsors, and affiliates through the Websites, you give us permission to transfer your personal information to them so they can fulfill your request. We may also share aggregated user statistics with third parties.

 

We may also disclose collected information in certain cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with any of our rights or property, visitors, or anyone else. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.

 

The IRS requires a device ID as part of the electronic filing record to aid in their defense against fraudulent return filing. Device ID identifies the device (e.g., computer, tablet, phone or other device) used to create the tax return. Our software system is recording this ID during the preparation of your tax return and will provide it to the IRS (and states) when your tax return is filed electronically.

 

1. Linked Third Party Websites

The Websites may contain links to other affiliated websites or websites of interest that are not under our direction or control (“Linked Third Parties”). Such links are included as a convenience. Linked Third Parties may include social networking websites and websites of advertisers, sponsors, and partners that may contain our or our affiliates’ logo as part of a co-branding agreement. These other websites may send their own cookies to visitors, collect data, or solicit information. Therefore, we cannot be responsible for the protection and privacy of any information you may provide while visiting Linked Third Parties. This Privacy Policy does not apply to Linked Third Parties and only applies to our Websites. You should exercise caution and review the privacy policy of any Linked Third Parties you are visiting.

 

We are not responsible for, and cannot control, the information practices of Linked Third Party websites. By using the our Website, you acknowledge and agree to indemnify Jackson Hewitt and its affiliates, and hold us harmless from and against any liability, claim, cause of action, demand, loss, damage, injury, and/or litigation (including reasonable attorneys’ fees and costs), or any kind whatsoever, whether brought by an individual or other entity, or imposed by a court of law or administrative action of any jurisdiction, arising from or related to, either directly or indirectly, the use of your information by a Linked Third Party or the privacy policy of any such Linked Third Party.

 

2. Social Media

Our Website includes social media features, such as the Facebook Like button, and widgets, such as the Share this button or interactive mini-programs that may run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

 

You may find additional information about our products and services through social media platforms such as Facebook, Twitter or LinkedIn.  It is important to keep in mind that any information you share is visible to all participants on these social media platforms and you should never post any sensitive personal information on them (such as your social security number).  Please be aware that if you contact us on one of our social media platforms, request services via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you.

 

Please carefully review the terms of use and the privacy policies of these social media sites as they may be different from our own policies.

 

3. User Content

We may allow users with accounts to transmit information through the Website for the purpose of participating in message boards or similar features. Any information that is transmitted or posted for this purpose becomes public information and may be viewable to other users and visitors to the Website. In addition, any personally identifiable information that you choose to submit in connection with this information, such as your name, will also be publicly displayed along with any transmitted or posted information. Jackson Hewitt is not responsible for the privacy of any such information, and we cannot prevent such information from being used by others in a manner that could violate this Policy, the law, or your personal privacy.

 

D. Storage and Protection of Personal Information

You understand that the use of a MyJH Account is creating a relationship with Jackson Hewitt for the purpose of obtaining financial products and services from the Company, including but not limited to tax preparation services, appointment booking, secure document storage, and other financial products and services that may be available to you.

The security of all information associated with our Website visitors is important to us. We exercise considerable care in providing secure transmission of your information from your computer to our servers or those of our business partners.

We maintain administrative, technical, and physical safeguards that are designed to protect the privacy and security of personal information.  In order to help secure personal information collected from you as a Jackson Hewitt customer or a Website visitor, including when you enter sensitive information (such as credit card number and social security number,) on our registration or order forms, the information is protected by SSL encryption when it is exchanged between your web browser and our Website.  To learn more about SSL, follow this link: https://www.entrust.net/customer/profile.cfm?domain=www.jacksonhewitt.com

The internet is not a fully secure environment and Jackson Hewitt cannot ensure the security of any information transmitted to or generated by Jackson Hewitt in connection with our Website.  There is no guarantee that information may not be accessed, disclosed, altered or destroyed by breach or by any of our operational safeguards.  You play an important role in protecting your information by maintaining up to date computer security protections as well as ensuring the security of your computer passwords or other personal identifier authentication mechanisms.  You agree that you are responsible for any additional verification procedures that you deem necessary.

By using our Website, you agree that the procedures provided for in this Privacy Policy and the procedures implemented by Jackson Hewitt to protect personal information and to verify the identity of Jackson Hewitt Website users constitute commercial reasonable website security and customer verification procedures.

 

Suspicious Email

It is our policy not to email you or send you electronic communications to request non-public personal information or account information (such as user name or password).  If you receive an unsolicited email or other electronic communication that appears to be from Jackson Hewitt but you suspect may be from another source and might be fraudulent, please contact us at privacy@jhnet.zendesk.com.

 

E. Controlling your Personal Information

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. You may choose to restrict Jackson Hewitt’s use of your personal information. Upon request, Jackson Hewitt will provide you with information about whether we hold any of your personal information. If you have provided your personal information to Jackson Hewitt and subsequently decide to restrict the use of this information or if you believe that any personal information we have about you is incorrect or incomplete, please contact us at privacy@jhnet.zendesk.com to correct, update, amend, delete/remove your personal information. We will respond to your request within a reasonable timeframe. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons.

We may also disclose collected information in certain cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with any of our rights or property, visitors, or anyone else. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.

 

Newsletter Preferences
Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at privacy@jhnet.zendesk.com. This will not affect subsequent subscriptions and if your opt-out is limited to certain types of emails the opt-out will be so limited. Subsequent or different subscriptions will be unaffected. Please note that we reserve the right to send you certain communications relating to your account or use of our Website, such as administrative and Website announcements and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications.

 

Please feel free to contact us at privacy@jhnet.zendesk.com if you have any questions or concerns regarding this Privacy Policy or Jackson Hewitt’s collection and use of your personal information.

 

F. Other Disclosures

1. International Users

Our Website is operated in the United States and intended for users located in the United States. If you are accessing our Website from a location outside the United States, please be aware that information we collect, including personal information, will be transferred to, and processed, stored, and used in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to the laws of the United States. By using this Website or providing us with any information, you consent to the transfer to, and processing, usage, sharing, and storage of your information, including personal information, in the United States as set forth in this Privacy Policy. By using this Website, you also consent that all United States laws apply in connection with this Website.

  

2. Information for Parents

The Website is a general audience website and we do not knowingly collect any personal information from children younger than the age of thirteen (13) as required by United States law. We will delete any personal information collected that we later determine to be from a user younger than the age of thirteen (13). If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed personal information to us, please contact us at privacy@jhnet.zendesk.com.  You can find more information about the Children’s Online Privacy Protection Act (COPPA) at http://www.ftc.gov

  

3. Your California Privacy Rights

Jackson Hewitt is a financial institution and collects personal information on you pursuant to the federal Gramm-Leach-Bliley Act (“GLBA”) and the California Financial Information Privacy Act (“CFIPA”), as those laws are applicable.  This California Consumer Privacy Act Disclosure (“CCPA Disclosure”) explains how Jackson Hewitt and its affiliates collect, use, and disclose personal information subject to the California Consumer Privacy Act (“CCPA”).  For purposes of this CCPA Disclosure, “consumer” or “you” means individuals who are in California for other than a temporary or transitory purpose, and individuals who are domiciled in California who are outside California for a temporary or transitory purpose (“California Residents”) and “we” or “us” means Jackson Hewitt. 

The CCPA gives California Residents the right to access and have control over some of the personal information businesses collect about them.  These CCPA rights do not apply to certain information, such as information subject to the Gramm-Leach-Bliley Act, the Fair Credit Reporting Act, and certain other state or federal privacy laws.  For example, this CCPA Disclosure does not apply to information that we collect about individuals who seek, apply for, or obtain our financial products and services for personal, family, or household purposes, which is subject to our Privacy Notice.  At Jackson Hewitt, most of the information we collect on consumers relates to the financial products or services that we provide.  We also collect personal information related to California Residents in other contexts, including in connection with our marketing activities, our websites and mobile applications, and certain Jackson Hewitt locations.   

OUR PERSONAL INFORMATION PRACTICES

In the past 12 months, we have collected the following categories of personal information, as defined in the CCPA, relating to California residents. The categories of personal information that we collect, use, and disclose about a California resident will depend on our specific relationship or interaction with that individual. The examples provided in each category below include both financial and non-financial information and are for illustrative purposes only.

CCPA CATEGORIES

ILLUSTRATIVE EXAMPLES

Identifiers

Name, address, email address, online identifiers, internet protocol address, Social Security numbers, or other similar identifiers

Personal information

as defined in the California Records Act, Cal. Civ. Code § 1798.80

Contact and financial information

Protected classifications under California or federal law

Age, marital status, sex, and veteran or military status

Commercial information

Information about past transactions or purchases

Internet or similar network activity information

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement

Geolocation data

Device location

Audio, electronic, visual, or similar information

Call and video recordings

Inferences drawn from other personal information

Certain inferences concerning an individual’s preferences and characteristics

           

Categories of Sources of Personal Information

In the past 12 months, we have collected personal information relating to California Residents from the following sources:

SOURCES

ILLUSTRATIVE EXAMPLES

Directly from you

Tax and income information in connection with our services, interactions with our website or mobile apps, calls to our call center

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies

Service providers

Software providers, marketing companies, communication services, fraud prevention services, data analytics providers, data providers

Third parties that you have authorized or directed to share your information with us

Payment processors, lenders

Government or public sources

Public data published by state or federal governments

 

Most of the information we use is in the context of providing financial products and services and is therefore not subject to the CCPA. We may use personal information relating to California residents for one or more of the following business purposes:

  • Providing and maintaining our products and services
  • Verifying your identity
  • Detecting and preventing fraud
  • Protecting against security risks
  • Advertising and marketing
  • Conducting research and data analysis
  • Maintaining our facilities, systems, and infrastructure
  • Improving our products and services
  • Carrying out our legal and business purposes, such as complying with federal, state, or local laws, responding to civil, criminal, or regulatory lawsuits or investigations, exercising our rights or defending against legal claims, resolving complaints and disputes, performing compliance activities, performing institutional risk control, and otherwise operating, managing, and maintaining our business
  • As otherwise disclosed to you at or before the point of collecting your personal information

We may also use personal information relating to California Residents for one or more of the specific “business purposes” listed in the CCPA:

  • Certain auditing and measurement purposes, such as counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with applicable standards
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
  • Debugging to identify and repair errors that impair existing intended functionality
  • Short-term, transient use
  • Performing services on behalf of Jackson Hewitt or its service providers, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of Jackson Hewitt or its service providers
  • Undertaking internal research for technological development and demonstration
  • Undertaking activities to verify or maintain the quality or safety of a service that is owned or controlled by Jackson Hewitt, and to improve, upgrade, or enhance the service that is owned or controlled by Jackson Hewitt.

In the past 12 months, we have disclosed the following categories of personal information to our service providers for business purposes:

Disclosure of Personal Information to Third Parties

In the past 12 months, we have disclosed each of the above-listed categories of personal information concerning California residents for our business purposes to one or more of the following categories of third parties:

SOURCES

ILLUSTRATIVE EXAMPLES

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies

Business partners

Nonaffiliated financial companies, banks, and payment card companies

Service Providers

Software providers, marketing companies, communication services, fraud prevention services, data analytics providers, data providers

Third parties, when you have authorized or directed us to share your information with them

Companies providing credit, insurance, financial planning, debt management, and other financial products

Government entities and others, when we share information for legal or necessary purposes

Regulatory and law enforcement agencies

 

We do not sell your personal information to third parties.

We have no actual knowledge that we sell the personal information of minors under 16 years of age.

Rights Under the CCPA

If you are a California Resident, you may request that we disclose to you the following information covering the 12 months preceding your request:

  • The categories of personal information described above that we have collected about you and the categories of sources from which we collected such personal information
  • The business or commercial purposes for collecting such personal information
  • The categories of personal information about you that we have disclosed to third parties for a business purpose and the categories of third parties to whom we have disclosed such personal information
  • The specific pieces (e.g., copies) of personal information we have collected about you

California residents also have the right to submit a request for deletion of personal information under certain circumstances, although there may be legal or other reasons that Jackson Hewitt will retain your information.

In some instances, we may decline to honor your request. For example, we may decline to honor your request if we cannot verify your identity or confirm that the personal information that we maintain relates to you, or if we cannot verify that you have the authority to make a request on behalf of another individual. In other instances, we may decline to honor your request where an exception applies, such as where the disclosure of personal information would adversely affect the rights and freedoms of another consumer or where the personal information that we maintain about you is not subject to the CCPA. Nonetheless, you have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

How to Make Requests

If you are a California resident and would like to exercise the rights described above, please submit your request by emailing: privacy@jhnet.zendesk.com.

Once we receive your request, we may verify your identity through your account or by requesting information sufficient to confirm your identity.

If you would like to use an agent to exercise your CCPA rights, or if you are an agent seeking to exercise CCPA rights on behalf of another person, please contact us at privacy@jhnet.zendesk.com.

Changes to This California Consumer Privacy Act Disclosure

We may change or update this CCPA Disclosure in the future. When we do, we will post the revised CCPA Disclosure on our website. This CCPA Disclosure was last updated and became effective on the date posted at the top of this page.

Contact Us

If you have questions about this CCPA Disclosure or our privacy practices, please email privacy@jhnet.zendesk.com or call 1-800-234-1040.

Dispute Resolution

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

 

ACCEPTANCE OF THESE TERMS

You understand that any information you provide through our Websites will be governed by this Privacy Policy.

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THESE WEBSITES.

Your continued use of the Websites following the posting of changes to these terms will mean you accept such changes. If we amend this Privacy Policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by prominently posting notice of such amendment on the Websites’ home pages prior to the change becoming effective.

To the extent any provision of this Privacy Policy is found by a competent tribunal to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder to be valid and enforceable.

 

Mailing Address
Jackson Hewitt Inc.
Attention - Client Care
501 N. Cattlemen Road, Suite 300, Sarasota, FL 34232
Or contact us at privacy@jhnet.zendesk.com.