Do all Jackson Hewitt offices offer Drop-Off service?

Drop-Off service is available at all participating Jackson Hewitt locations. Please contact your nearest Jackson Hewitt office to confirm participation.

Do I need to book an appointment before dropping off my document?

To limit the number of people in an office at any given time, we ask that you please contact your nearest Jackson Hewitt location to schedule time to drop off your tax documents.

Is there an additional fee for Drop-Off service?

No, there is no additional fee for Jackson Hewitt’s Drop-Off Service.

Will using Drop-Off service decrease my tax prep fees since I am not meeting with a Tax Pro?

Drop-Off service is part of the Jackson Hewitt tax prep experience as an option for clients wishing to limit the time spent in an office in light of the Coronavirus (COVID-19). You will still have the full attention and service of your Tax Pro, instead by phone. Using this service will not impact your tax prep fees.

Will my usual Tax Pro be able to work on my return with Drop-Off service?

Yes, if your usual Tax Pro is available. Book your appointment with your Tax Pro and let them know you will be using the Drop-off service to submit your tax documents.

Can I use e-signature to sign my return?

Yes, create or sign into your MyJH account to confirm your identity and enable e-signature after you have used the Drop-off service and your Tax Pro has completed your tax return.

Ways to File

Drop off and go. We got this!

Securely drop off your documents. We'll reach out when your taxes are ready for your review.

Zipcode or city

How it works

Drop off your documents

Use our checklist to get started, check in with a Tax Pro and drop off your tax docs in an office.

Set up MyJH and e-Signature

Create/log in to your MyJH account. Then confirm your identity to enable e-Signature.

Your Tax Pro will reach out

To ask you any additional questions, and let you know when your return is ready for review.

Sit back & relax

We'll do all the work and then file your return after you review and sign remotely.

Tell us about you and your tax situation

Download and fill out the Client Data Sheet to make tax prep even faster.

Download

SO WHAT ARE YOU WAITING FOR?

Drop off at a Jackson Hewitt^® location today

Nearly 6,000 across the US — 3,000 in Walmart

FAQS

Got a question? Ask away.

Bring your tax documents to your nearest Jackson Hewitt Office. A Tax Pro will place your documents and completed Client Data Sheet into a secure envelope. You will be given a Customer Tear Sheet with the name of the Tax Pro who collected your tax documents and an estimated time it will take to finish your taxes. A Tax Pro will work on your return and contact you to come back in for quick review and signature.

Returning clients can use their MyJH account to upload copies of tax documents and download the Client Data Sheet. Upload copies of your tax documents along with your completed Client Data Sheet into your MyJH account. A staff member will verify receipt of your paperwork within 24 hours (call us if you don't hear anything). A Tax Pro will work on your return and contact you to come back in for quick review and signature.

Some Jackson Hewitt offices may offer secure mail slots or other features that allow you to drop off copies of your tax documents without direct interaction with anyone. A staff member will verify receipt of your paperwork within 24 hours. A Tax Pro will work on your return and contact you to come back in for quick review and signature. Please contact your nearest Jackson Hewitt location for specific information.