Depending on how your return was prepared and file; in a Jackson Hewitt office by one of our Tax Pros, or you prepared the return yourself using JacksonHewitt.com please see the appropriate answer below:
You DID NOT Electronically Sign Your Tax Return
For security reasons, Jackson Hewitt does not have the ability to check the status of your refund with the IRS.
Checking the Status of a Current Year Refund
The office where you signed up for tax school should have provided a Tax School Registration letter which contains the web site address: https://www.taxschool.com and your login username and password. If you cannot locate the letter please contact the local office and they can reprint another letter for you.
Our Tax Schools are offered at various Jackson Hewitt locations throughout the country. In order to provide details on the Jackson Hewitt Tax School most convenient to you, please complete the Tax School Inquiry Form. Once the Tax School Inquiry Form has been completed, a local Jackson Hewitt office will be in contact with you.
Alternatively, you can call 1-800-234-1040 and select option 1 to be directly routed to the nearest Jackson Hewitt office or stay on the line if you have any additional questions or comments.
You can request a photocopy or a computer transcript (a line-by-line listing) of the information on your filed tax return. Photocopies and transcripts are free from the IRS. If you need an actual copy (not a photocopy), then you must complete IRS Form 4506 and pay a $50 fee for your filed tax return and all related tax information, such as your Form W-2.
To find an office near you, please use our online office locator at http://www.jacksonhewitt.com/OfficeLocator/ or call us toll free at 1-800-234-1040 and select option 1 to connect you to the nearest office.
We meet all IRS requirements. Our Tax Preparers receive training in the basics of income taxes, they receive practice and testing in preparing income taxes using our proprietary software, ProFiler®, and they must pass a test to prove they understand the basics of taxes before they can prepare income taxes. Additionally, we require two hours of Ethics and Fraud and Prevention training for all tax preparers annually. We offer continuing education annually in tax theory. Most offices also employ Enrolled Agents, individuals who are authorized to practice before the IRS.
There are many Jackson Hewitt Tax Service offices open year-round to help taxpayers understand the ever-changing world of taxes, prepare and file individual income tax returns electronically via IRS e-file, and to deal with all individual income tax concerns. To find an office near you, please use our online office locator at www.jacksonhewitt.com/OfficeLocator/ or call us toll free at 1-800-234-1040 and select option 1 to connect you to the nearest office.
You can file an amended return to correct any errors or omissions on your original return. In some cases, you may even change filing status.
Using IRS Form 1040X, you should state the reason for filing the amended return and show the correct tax information as well as your original refund or balance due amount.
Do not attach Form 1040, 1040A, or 1040EZ to the amended return. Generally, you must file your amended return within three years after the date you filed your original return.
Tax Preparers with Jackson Hewitt Tax Service can assist taxpayers through the IRS amendment process. Many Jackson Hewitt offices have year round hours. To find an office near you, please use our online office locator at www.jacksonhewitt.com/OfficeLocator/ or call us toll free at 1-800-234-1040 and select option 1 to connect you to the nearest office.
Per the IRS regulations, Electronic Return Originators (ERO's), like Jackson Hewitt, are required to keep customer paperwork for a 3-year period from the original tax return filing date. To find the local Jackson Hewitt office that prepared your return click here, enter your zip code at the time of tax preparation, select the Open Year Round option, and click the Find Offices button.
After the three years our offices shred the documents. If you need a copy of Form W-2 or Form 1099, you should first contact your employer or financial institution. To get a copy of the Form W-2 or Form 1099 filed with your return from the IRS, you must use Form 4506 and request a copy of your return, which includes all attachments. You can download the form from the IRS website: www.irs.gov
We apologize if your experience with Jackson Hewitt did not meet your expectations. Please call our Customer Service line at 1-800-234-1040 a live agent will gather all of the necessary information needed to assist you in filing a formal customer service case. The case will be escalated to the local Client Care Manager and they should contact you within 24 hours.