Serve^® American Express^® Jackson Hewitt^® Reloadable Prepaid Card

Serve® American Express® Prepaid Debit Accounts (“Serve Prepaid Debit Accounts”) are available to U.S. residents who are over 18 years old only (or 19 in certain states) and for use virtually anywhere American Express Cards are accepted worldwide, subject to verification. Fees apply. Other eligibility and restrictions apply. For complete details please visit serve.com/legal to view the applicable Consumer User Agreement for each Serve Prepaid Debit Account. ​

Serve Prepaid Debit Accounts and cards are issued by American Express Travel Related Services Company, Inc., 200 Vesey Street, New York, NY 10285. American Express Travel Related Services Company, Inc. is licensed as a money transmitter by the New York State Department of Financial Services. NMLS ID# 913828. Click here for information about addressing complaints regarding American Express’s money services business, lists of American Express’s money services business licenses and other disclosures.

Pursuant to our Pay Bills Guarantee, we will bear responsibility for any late payment-related charges (up to $50 per transaction) should a bill payment arrive after its due date, as long as you request and scheduled the payment in accordance with the guidelines on this website and subject to the Pay Bills guarantee terms and conditions containing in the American Express Serve Consumer User Agreement. Please note that due to circumstances beyond our control, particularly delays in the handling and posting of payments by payees, some transactions may take longer to be credited to your account with the payee. Our Pay Bills Guarantee does not cover input errors made by you or your payees or changes related to your failure to schedule payments at least 6 business days prior to their due date

Up to 5 days faster refund estimate is based on 2024 tax year filing data. Faster access compared to standard tax refund electronic deposit and subject to IRS submitting refund information to the bank before release date. IRS may not submit refund information early.

The Serve Money Transfer and Serve Cash Pickup services are provided by Ria (defined below) pursuant to Ria's Terms and Conditions and Ria's Privacy Policy and the American Express Serve Consumer User Agreement. Pickup is available in all 50 United States and Puerto Rico.

For Serve Money Transfers, the daily transfer limit is $2,500 across all of your Serve Accounts. A fee of $4.99 for each Money Transfer up to $50, $8.99 for each Money Transfer of $50.01- $1,000, and $16.99 for each Money Transfer of $1,000.01-$2,500 applies. Other limits and terms and conditions apply. Visit serve.com/jacksonhewitt/moneytransfer for complete details.

For Serve Cash Pickup transactions, a $2,500 daily Cash Pickup limit applies; provided, that for Cash Pickup transactions related to tax refunds or refund advances that are Direct Deposited to your Account, the daily Cash Pickup limit will be the lesser of (i) $2,900 ($2,500 in Arizona) and (ii) the tax funds amount, until you have withdrawn the tax funds amount. A fee of $3.49 for each Cash Pickup up to $500, $6.49 for each Cash Pickup of $500.01-$1,000, and $9.49 for each Cash Pickup of $1,000.01-$2,900, applies. Other limits and terms and conditions apply. Visit serve.com/jacksonhewitt/cashpickup for complete details.

Serve Money Transfers and Serve Cash Pickup transactions can be picked up during Walmart store hours (typically 8:00 a.m. to 8:00 p.m. local time Monday through Saturday and 10:00 a.m. to 6:00 p.m. Sunday, but hours may vary) at any Walmart MoneyCenter or customer service desk in the State or territory you specified in your order. To pick up a Money Transfer or Cash Pickup transaction, you (in the case of a Cash Pickup transaction) or your recipient (in the case of a Money Transfer) must be at least 18 years of age and present a valid government-issued photo ID and pickup reference number. You or your recipient may also be required to provide proof of address if your or their ID does not contain an address or contains a P.O. Box. For pickup in AZ, NM and OK, additional information, including social security number/ITIN and occupation, may be required.

Ria is a registered trademark of Continental Exchange Solutions, Inc. dba Ria Financial Services, licensed as a Money Transmitter by the Department of Financial Services of the State of New York; licensed by the Georgia Department of Banking and Finance, NMLS ID 920968, LICENSE NUMBER 18943; and authorized independently or through its affiliate, Ria Financial Services Puerto Rico, Inc. NMLS ID 1686588, OCIF LICENSE NUMBER TM-031, to operate as a Money Transmitter in all United States' jurisdictions where it conducts business. American Express Travel Related Services Company, Inc. is not responsible for Ria’s acts or omissions in its provision of Serve Money Transfer or Serve Cash Pickup services.

Transactions at non-MoneyPass^® ATMs have a $3.50 Serve fee. ATM operator fees may also apply. See https://www.serve.com/jacksonhewitt/atm for locations and other details.