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Contains Important Information

Refunds are coming! Note, it can take up to 7 days for funds to transfer after your status says “sent".

Want to check your return status?

Create or sign in to your MyJH Account and find out when to expect your tax refund.

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Understanding your refund status

1
Return received
The IRS has your tax return and is processing it.
1
Refund approved
The IRS has approved your tax refund. Your refund should be sent to you soon.
1
Refund sent
The IRS has sent your refund. It's on the way – or you may have already received it.

Check your status now

Create or sign in to your MyJH Account and check the status of your refund.

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Still waiting on your refund?

About tracking your refund

How fast will I receive my refund?

How quickly you receive your tax refund depends on when you file, how you file, how you choose to receive your refund, and whether you claim certain credits and deductions.

 

Most refunds are funded within 21 days of filing, according to the IRS. That clock starts after the IRS begins processing tax returns for the year.

 

Please note that due to tax laws in place to reduce fraudulent claims for refunds, taxpayers who claim the EITC or similar credits may not receive a credit or refund until at least mid-February for the prior year tax return.

Is the timing of funding dependent upon how I chose to receive my refund?

Yes.  You may receive your refund as early as the same day it was sent by the IRS – up to two days earlier than standard direct deposit – if you chose to have it loaded onto an American Express Serve® card.

 

If you chose direct deposit, your tax refund will be sent to your bank the same day the IRS sends your tax refund. It will typically take 3-5 days for your bank to process, depending on your bank.

How can I check the status of my return on the MyJH account I created?

  1. Sign into your MyJH account at https://accounts.jacksonhewitt.com/Account/SignIn 
  2. Select Return Status
  3. Complete the information for either Express Authentication or Standard Authentication; hit Authenticate when done. 

You'll be able to see your return status! 

How can I access my tax documents on the MyJH account I created?

  1. Sign into your MyJH account at https://accounts.jacksonhewitt.com/Account/SignIn 
  2. Select Manage Documents
  3. Authenticate your account through either Express Authentication or Standard Authentication; hit Authenticate when done. 

You’ll be able to see tax documents from this year and the prior year!

How do I authenticate my MyJH account?

If you are logged in to MyJH you can authenticate your account from two areas. 



  1. If you are on the MyJH Dashboard, click the Return Status area.  If your account is not authenticated you will be prompted to put in your information.
  2. If you are on JacksonHewitt.com use the MyJH Account drop down in the navigation and look for "Verify Account".   If your account is not authenticated you will be prompted to put in your information.

Complete the information for either Express Authentication or Standard Authentication.  For Express Authentication you'll need your  Document Access Code, a 16 digit code found on tax document printouts received from your Tax Pro.  

If you chose the American Express Serve® card

You may receive your refund as early as the same day it's sent by the IRS – up to two days earlier than standard direct deposit.

If you chose direct deposit

Your tax refund will be sent to your bank the same day the IRS sends your tax refund. It will typically take 3-5 days for your bank to process, depending on your bank.

Note: Due to tax laws in place to reduce fraudulent claims for refunds, taxpayers who claim the EITC or similar credits may not receive a credit or refund until at least mid-February for 2018 tax-year filings.