Work that works around you

Tax preparers (Tax Pros) are the beating heart of Jackson Hewitt. Responsibilities vary by location, but you can generally expect to be trained on the latest tax form information, learn about your clients through due diligence, and inform them on relevant tax information. Attention to detail and a willingness to dig deep are qualities that succeed. As a Tax Pro you'll work hard to get clients every dollar they deserve.

Become a Tax Pro

Client Service Associates (CSA) are typically found in larger offices (responsibilities vary by location). They welcome customers and get them ready for a Tax Pro. In some cases, CSAs could be responsible for completing the first step in the tax preparation process. This may include verifying personal and W-2 Form information. Be ready to know Jackson Hewitt products and promotions, and book appointments. The best CSAs bring positivity and productivity to their role.

Store management or team leads are typically responsible for administration, staff management, and local marketing (responsibilities vary by location). This may include developing staff schedules, making sure client refunds are appropriately handled, maintaining the filing system that tracks tax returns, and ensuring office productivity and success. These positions are for those who are organized, nimble, and are able to lead a team.