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Editorial Policy & Guidelines

Editorial guidelines

At Jackson Hewitt, our editorial team is made up of seasoned tax experts who strive to help individuals understand complex tax topics and get every credit and deduction they deserve so they can make the most of their money. Additionally, we may maintain content partnership agreements with trusted third party non-partisan, journalistic entities to provide an even greater breadth of topics that could be relevant to our clients. If you have a question or comment regarding any of our information, please contact for assistance.

Resources do not replace professional tax advice

Jackson Hewitt’s editorial content is for informational purposes to best help our clients seeking general tax information. Our content is not intended to be individual tax or financial advice.

Everyone’s tax and financial situation is different, and we always recommend consulting a tax professional for individual guidance. Taxpayers who have questions about their tax situation or their individual tax return should reach out to their local Tax Pro or office.

Key principles

  • Jackson Hewitt strives to provide helpful and accurate information to readers so they are informed when it comes to their tax returns.
  • Each editorial topic is created with the taxpayer in mind, to help address questions they may have about taxes and tax topics.
  • Each topic idea goes through a review by multiple tax professionals prior to publication.
  • We value transparency and strive to make clear distinctions between our editorial content and marketing content.


Mark Steber

Mark Steber is Senior Vice President and Chief Tax Information Officer for Jackson Hewitt. With over 30 years of experience, he oversees tax service delivery, quality assurance and tax law adherence. Mark is Jackson Hewitt’s national spokesperson and liaison to the Internal Revenue Service and other government authorities. He is a Certified Public Accountant (CPA), holds registrations in Alabama and Georgia, and is an expert on consumer income taxes including electronic tax and tax data protection.

Jo Willetts

Jo Willetts, Director of Tax Resources at Jackson Hewitt, has more than 25 years of experience in the tax industry. As an Enrolled Agent, Jo has attained the highest level of certification for a tax professional. She began her career at Jackson Hewitt as a Tax Pro, working her way up to General Manager of a franchise store. In her current role, Jo provides expert knowledge company-wide to ensure that tax information distributed through all Jackson Hewitt channels is current and accurate.

Shara Abrams

Shara Abrams, Senior Vice President of Franchise Operations since 2015, joined Jackson Hewitt as a tax preparer in 1995. She has served in a variety of roles including Regional Director for Texas, Oklahoma, Arkansas, New Mexico, and Colorado; National Regional Director; Vice President of Regional Operations; and Senior Vice President of Regional Operations.

Jim Buttonow

Jim Buttonow, CPA, CITP, is the Senior Vice President for Post-Filing Tax Services at Jackson Hewitt. He’s been a leader in helping taxpayers and tax professionals resolve tax problems with the IRS, where he had worked for 19 years in various compliance-enforcement positions. Prior to his current role, Jim’s consulting practice focused on the areas of tax controversy and tax administration, which included leading product development on tax problem software for tax professionals, testifying before Congress, advocating for IRS transparency and efficiency, and proposing innovative large-scale solutions for taxpayers and tax professionals. Jim is also the author of Tax Problems and Solutions Handbook, a publication aimed at helping tax pros work more effectively in post-filing matters and resolving their clients’ most common tax problems.


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