We collect personal information (which may include, without limitation, your name, email address, social security number, date of birth, credit card information, mailing address and/or telephone number) from you when you voluntarily register on the Website or when you request information or a service (e.g., tax preparation services) on the Website. Additional information may be gathered during your subsequent use of the site, or when we communicate with you via telephone, email or other means. This personal information may include, without limitation, your employment and income information, your bank account information, credit scores and credit history, and tax return information and associated IRS filings. In order to create an account on our Website and administer that account, we will also collect a username and password which you will then use to access your account and other information.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our Websites. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (such as zip code).
As is true of most websites, we and our third-party service providers may use a variety of technologies to gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our Website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data to analyze trends in the aggregate and administer the Website.
A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed):
Cookies. A cookie is a data file placed on a device when it is used to visit the Website. A Flash cookie (or locally shared object) is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. HTML5 cookies can be programmed through HTML5 local storage. Unlike Flash cookies, HTML5 cookies do not require a plug-in. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Also, these tools may not be effective with regard to Flash cookies or HTML5 cookies. For information on disabling Flash cookies, go to Adobe’s website at http://www.adobe.com. Please be aware that if you disable or remove cookies, Flash cookies, or HTML5 cookies on your device, some parts of our Website may not function properly, and that when you revisit our Website your ability to limit cookies is subject to your browser settings and limitations.
Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1x1 GIFs” or “clear GIFs”) may be included in our Website’s pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website, to monitor how users navigate the Website, to count how many emails that were sent were actually opened or to count how many particular articles or links were actually viewed.
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party service provider, is active only while you are connected to the Website, and is deactivated or deleted thereafter.
Browser Fingerprinting. Browse Fingerprinting is the collection and analysis of information from your device, such as, including without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification. ETag, or entity tag, is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags is a form of device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash and/or HTML5 cookies.
Recognition Technologies. Recognition Technologies include the application of statistical probability to data sets collected about devices or users. When utilized, Recognition Technologies can attempt to recognize or make assumptions about users and devices based on the data sets available. For example, a Recognition Technology might analyze available data about multiple devices and make the assumptions that the user of multiple devices is the same user.
Dynamic Number Insertion. Dynamic Number Insertion (“DNI”) is a technology used in call tracking to assign attribution to inbound phone calls. Executed via embedded scripts, DNI allows a specific phone number to be dynamically displayed on a web page. This technology also allows tracking platforms to capture the phone number the caller is calling from without any other identifier of a person.
Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do-not-track signals). Currently, we do not monitor or take any action with respect to these signals or other mechanisms.
We partner with a third party to display advertising on our Website and manage our advertising on other websites. Our third-party partner may use technologies such as cookies to gather information about your activities on this Website and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by visiting http://preferences.truste.com. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We use live chat to assist you with answers to your questions concerning certain products and offerings. We collect email address and your name to create a customer contact record to assist our Support Center in handling questions. Our chat operations hours are published within the chat feature.
Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include:
Address information about you from third party sources, such as the U.S. Postal Service, for verification and fraud-prevention purposes.
Purchased marketing data about our customers from third parties that is combined with information we already have about you, to create more tailored advertising and products.
You may opt-out of these practices by contacting us at https://jacksonhewitt.custhelp.com. We will respond to your request within a reasonable timeframe.
We may also collect, from you, the following personal information about your contacts: name and email address. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at https://jacksonhewitt.custhelp.com. We will respond to your request within a reasonable timeframe.
We may provide your information to our service providers in order to provide services to you on our behalf to help with our business activities, or under special circumstances, such as when we have a good faith belief that the law requires it. These companies are authorized to use your personal information only as necessary to provide these services to us.
We also may use your information to inform you about other products or services available from Jackson Hewitt and our affiliates. You may be offered the opportunity to receive materials or special offers from affiliated third parties. Federal law gives you the right to limit this sharing where it includes information about your creditworthiness other than your transactions and experiences with Jackson Hewitt or is used for the purpose of marketing to you. If you would like to opt-out of this type of sharing, please contact us at visit us online at https://jacksonhewitt.custhelp.com.
Jackson Hewitt may keep track of what portions of the Website visitors are viewing and other visitor statistics such as geographic location, and aggregate this information to help us create a better experience for future Website visits. This is all done without knowing your name or other personal information in order to describe our viewers and services to prospective partners, advertisers, and other third parties, and for other lawful purposes. If you do not wish to provide geographic location information, please contact us at https://jacksonhewitt.custhelp.com. We will respond to your request within a reasonable timeframe.
Our use or disclosure of your information whether collected by us, uploaded by you, or otherwise provided to us, may be limited by Section 7216 of the Internal Revenue Code, the Gramm Leach Bliley Act of 1999, and certain other laws, as well as our policies.
Section 7216 of the Internal Revenue Code requires that we obtain your consent (“opt in”) to the disclosure and use of information you provide us in connection with your tax return information. We will not disclose or use your tax return information for any purpose other than preparing, assisting in preparing, or obtaining or providing services in connection with the preparation of your tax return unless you authorize us to do so, except when expressly required or authorized by law, necessary to the preparation of the tax return, or pursuant to court order. For information, please see the Consent to Disclosure of Tax Return Information form and the Consent to Use of Tax Return Information Consent form that you were provided at the time of receiving tax preparation services.
We may collect personally identifiable information in connection with the resolution of your tax debt through Jackson Hewitt’s Tax Debt Resolution Service (“tax debt resolution information”). We will not disclose or use your tax debt resolution information for any purpose other than in connection with providing services to resolve your tax debt unless you authorize us to do so, except when expressly required or authorized by law, necessary to the resolution of your tax debt, or pursuant to a court order.
We may use or disclose your personally identifiable information as described below or where you have provided consent under Section 7216, or as otherwise permitted by applicable laws.
Jackson Hewitt may disclose the personal information you provide to us to our service providers, business partners, sponsors or affiliates so they can assist us in providing the services you request. By requesting information from our business partners, sponsors, and affiliates through the Websites, you give us permission to transfer your personal information to them so they can fulfill your request. We may also share aggregated user statistics with third parties.
We may also disclose collected information in certain cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with any of our rights or property, visitors, or anyone else. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.
The IRS requires a device ID as part of the electronic filing record to aid in their defense against fraudulent return filing. Device ID identifies the device (e.g., computer, tablet, phone or other device) used to create the tax return. Our software system is recording this ID during the preparation of your tax return and will provide it to the IRS (and states) when your tax return is filed electronically.
You may find additional information about our products and services through social media platforms such as Facebook, Twitter or LinkedIn. It is important to keep in mind that any information you share is visible to all participants on these social media platforms and you should never post any sensitive personal information on them (such as your social security number). Please be aware that if you contact us on one of our social media platforms, request services via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you.
We may allow users with accounts to transmit information through the Website for the purpose of participating in message boards or similar features. Any information that is transmitted or posted for this purpose becomes public information and may be viewable to other users and visitors to the Website. In addition, any personally identifiable information that you choose to submit in connection with this information, such as your name, will also be publicly displayed along with any transmitted or posted information. Jackson Hewitt is not responsible for the privacy of any such information, and we cannot prevent such information from being used by others in a manner that could violate this Policy, the law, or your personal privacy.
The security of all information associated with our Website visitors is important to us. We exercise considerable care in providing secure transmission of your information from your computer to our servers or those of our business partners.
We maintain administrative, technical, and physical safeguards that are designed to protect the privacy and security of personal information. In order to help secure personal information collected from you as a Jackson Hewitt customer or a Website visitor, including when you enter sensitive information (such as credit card number and social security number,) on our registration or order forms, the information is protected by SSL encryption when it is exchanged between your web browser and our Website. To learn more about SSL, follow this link: https://www.entrust.net/customer/profile.cfm?domain=www.jacksonhewitt.com.
The internet is not a fully secure environment and Jackson Hewitt cannot ensure the security of any information transmitted to or generated by Jackson Hewitt in connection with our Website. There is no guarantee that information may not be accessed, disclosed, altered or destroyed by breach or by any of our operational safeguards. You play an important role in protecting your information by maintaining up to date computer security protections as well as ensuring the security of your computer passwords or other personal identifier authentication mechanisms. You agree that you are responsible for any additional verification procedures that you deem necessary.
It is our policy not to email you or send you electronic communications to request non-public personal information or account information (such as user name or password). If you receive an unsolicited email or other electronic communication that appears to be from Jackson Hewitt but you suspect may be from another source and might be fraudulent, please contact us at https://jacksonhewitt.custhelp.com.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. You may choose to restrict Jackson Hewitt’s use of your personal information. Upon request, Jackson Hewitt will provide you with information about whether we hold any of your personal information. If you have provided your personal information to Jackson Hewitt and subsequently decide to restrict the use of this information or if you believe that any personal information we have about you is incorrect or incomplete, please contact us at https://jacksonhewitt.custhelp.com to correct, update, amend, delete/remove your personal information. We will respond to your request within a reasonable timeframe. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons. We may also disclose collected information in certain cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with any of our rights or property, visitors, or anyone else. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.
Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at https://jacksonhewitt.custhelp.com. This will not affect subsequent subscriptions and if your opt-out is limited to certain types of emails the opt-out will be so limited. Subsequent or different subscriptions will be unaffected. Please note that we reserve the right to send you certain communications relating to your account or use of our Website, such as administrative and Website announcements and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications.
The Website is a general audience website and we do not knowingly collect any personal information from children younger than the age of thirteen (13) as required by United States law. We will delete any personal information collected that we later determine to be from a user younger than the age of thirteen (13). If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed personal information to us, please contact us at https://jacksonhewitt.custhelp.com. You can find more information about the Children’s Online Privacy Protection Act (COPPA) at http://www.ftc.gov.
We may elect to share information about you with third parties for those third parties’ direct marketing purposes. California Civil Code Section 1798.83 permits Jackson Hewitt customers who are California residents who have supplied personal information (as defined in the law) to us, under certain circumstances, to request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes. If this law applies to you, you may obtain the categories of personal information shared by us and the names and addresses of all third parties that received personal information for their direct marketing purposes from us during the immediately prior calendar year (e.g., requests made in 2018 will receive information about 2017 sharing activities). If you are a California resident and you would like to make a request, please contact us at https://jacksonhewitt.custhelp.com.
In addition, we will not disclose your personal or financial information with any non-affiliated third party unless you have provided your consent to do so.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Jackson Hewitt Inc.
Attention - Client Care
501 N. Cattlemen Road, Suite 300, Sarasota, FL 34232
Or contact us at https://jacksonhewitt.custhelp.com.