What should I do if I feel unsafe or notice that a Jackson Hewitt location is not following the above procedures?

You should call 941-227-4148 or email JHCOVIDConcern@jhnet.zendesk.com immediately to report the problem.

Our Covid-19 response and commitment

Q: What is Jackson Hewitt doing to protect the safety of clients in the offices?

The well-being of clients is Jackson Hewitt’s top priority. Offices are doing their part to keep you safe by following protocols and guidelines from local, state, and federal authorities.

Q: Are Jackson Hewitt offices crowded?

Jackson Hewitt offices enforce social distancing guidelines in order to limit the number of people inside at any given time. However, we encourage booking appointments in advance.

Q: Is it safe to meet with a Tax Pro in person?

Jackson Hewitt offices are committed to keeping you safe. Tax Pros and other office staff are required to wear face coverings and enforce social distancing in offices, which are cleaned and disinfected daily. Limited-contact drop-off filing options are available.

Q: Do Jackson Hewitt offices follow the CDC safety guidelines?

Yes. Jackson Hewitt offices are following all safety guidelines provided by local, state, and federal authorities, including the CDC.

Q: Does the staff in Jackson Hewitt offices wear masks/face coverings?

Yes, all staff in Jackson Hewitt offices are required to wear masks.

Q: Are Jackson Hewitt offices sanitized regularly?

Yes, Jackson Hewitt offices are cleaned and disinfected daily, and limited-contact drop-off filing options are available.

Q: Are there ways to file my taxes with Jackson Hewitt that involve limited contact?

Yes, Jackson Hewitt offers multiple ways to file taxes for every comfort level. In addition to in-person appointments at Jackson Hewitt offices, you also have the option to drop off your documents and go, file with no contact via Tax Pro From Home, or file on your own via Jackson Hewitt Online.

Our offices are committed to keeping you safe this tax season. Here’s what we’re doing at our locations.

Your taxes and safety matter

Our in-store safety guidelines

Our safety protocols adhere to guidelines set forth by local, state, and federal authorities, including the CDC.

Requiring staff to wear face coverings
6 feet of distance and/or physical partitions to maintain safety
Hand sanitizer at each location
Daily cleaning and disinfecting
Encouraging advance bookings
Limited-contact tax prep services available

Jackson Hewitt cares

A message from our Chief Executive Officer

Our CEO, Greg Macfarlane, discusses Jackson Hewitt's commitment to safety.

An update from the CEO

FAQs

Got a question? Ask away.

What is Jackson Hewitt doing to protect the safety of clients in the offices?

Are Jackson Hewitt offices crowded?

Is it safe to meet with a Tax Pro in person?

Jackson Hewitt offices and their staff are committed to keeping you safe. Tax Pros and other office staff are required to wear face coverings, our offices adhere to social distancing protocols, and offices are cleaned and disinfected daily. For those who wish to have minimal face-to-face contact, limited-contact drop-off filing options are available .

Do Jackson Hewitt offices follow the CDC safety guidelines?

Does staff in Jackson Hewitt offices wear masks/face coverings?

Are Jackson Hewitt offices sanitized regularly?

Are there ways to file my taxes with Jackson Hewitt that involve limited in-person contact?

What should I do if I feel unsafe or notice that a Jackson Hewitt office is not following the above procedures?

Services to help you stay safe

Your taxes and safety matter

You can file confidently with safe and reliable options that fit every schedule and type of filer.

Visit an office or

Meet with a Tax Pro in a safe environment to file your biggest refund.

Drop off your docs

Drop off your tax docs in our office or Walmart location. E-sign remotely when complete. Safety first!

File with Tax Pro From Home

File easily and safely from the comfort of home. Just upload your docs, and a matched Tax Pro does the rest!

Our promise to you

WE SEE YOU

Our Tax Pros will connect with you one-on-one, answer all your questions, and always go the extra mile to support you.
WE GOT YOU

We have flexible hours, locations, and filing options that cater to every hardworking tax filer.
WE FIGHT FOR YOU

We won't stop until you get every dollar you deserve, guaranteed. It's what we've been doing for over 35 years.