What is Jackson Hewitt doing to protect the safety of clients in the offices?

The well-being of clients is Jackson Hewitt’s top priority. Offices are doing their part to keep you safe by following protocols and guidelines from local, state, and federal authorities.

Is it safe to meet with a Tax Pro in person?

Jackson Hewitt offices are committed to keeping you safe. Tax Pros and other office staff are required to wear face coverings and enforce social distancing in offices, which are cleaned and disinfected daily. Limited-contact drop-off filing options are available.

Do Jackson Hewitt offices follow the CDC safety guidelines?

Yes. Jackson Hewitt offices are following all safety guidelines provided by local, state, and federal authorities, including the CDC.

Does the staff in Jackson Hewitt offices wear masks/face coverings?

Yes, all staff in Jackson Hewitt offices are required to wear masks.

Are Jackson Hewitt offices sanitized regularly?

Yes, Jackson Hewitt offices are cleaned and disinfected daily, and limited-contact drop-off filing options are available.

Are there ways to file my taxes with Jackson Hewitt that involve limited contact?

Yes, Jackson Hewitt offers multiple ways to file taxes for every comfort level. In addition to in-person appointments at Jackson Hewitt offices, you also have the option to drop off your documents and go, file with no contact via Tax Pro From Home, or file on your own via Jackson Hewitt Online.

What should I do if I feel unsafe or notice that a Jackson Hewitt location is not following the above procedures?

You should call 941-227-4148 or email JHCOVIDConcern@jhnet.zendesk.com immediately to report the problem.

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Our Covid-19 response and commitment

Our offices are committed to keeping you safe this tax season. Here’s what we’re doing at our locations.

Your taxes and safety matter

Our in-store safety guidelines

Our safety protocols adhere to guidelines set forth by local, state, and federal authorities, including the CDC.

6 feet of distance and/or physical partitions to maintain safety
Hand sanitizer at each location
Daily cleaning and disinfecting
Encouraging advance bookings
Limited-contact tax prep services available

Frequently asked questions

Jackson Hewitt offices are taking measures to minimize their visitors and to prevent crowded conditions. Jackson Hewitt offices encourage clients to book appointments in advance to use limited contact drop-off options. Further, Jackson Hewitt offices enforce social distancing guidelines in order to limit the number of people inside at any given time.

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