Tax & relax with a MyJH account

To create an account, you must add an email address and mobile phone number. Each email address can only be associated to one account. Your phone number should be specific to you or your household. You will also need to review our terms and conditions, privacy policy, and eSign agreement when creating a new account.

You will need to verify your account information after creating it. A code will be delivered to you via email to confirm your email.  Once you complete verification of your email you will get a code via SMS to verify your phone.  You may be asked to re-verify your account in some cases, such as if you are using a new device, if you haven't logged in for a while. If you do not receive the SMS for any reason, you will be able to resend a new code to your phone

You can upload documents in your account for your local office.  Be sure that you have selected your filing office before uploading documents so that they get notified documents have been uploaded. 

If you’re looking for an easier way to share documents, contact your office and ask them to send you a secure SMS that has a personalized link where you can share your documents directly to your tax return – no account necessary.

In order for you to be eligible for these services you must have an account set up.  Once in your account, you can confirm your identity by completing your account profile in account settings.  You must complete the SSN fields and save.

Your account can be authenticated after filing a return with us (whether this year's return or a prior year's). You will be able to authenticate with personal information. To speed things up, look for your "Document Access Code" a 16-digit code provided with your tax return information.  If you do not have your access code, you will need to complete the “standard authentication”.  In order for your account to be authenticated it must match the information on your tax return.  Tip:  Address information can be tricky so make sure it matches what you shared for your tax return.

You can find information to contact your local office by looking for your set filing office.  You’ll be able to call or book an appointment there.  If you are chatting with us in your MyJH Account, you are speaking to our Client Care department, who will be able to help you with any questions or help you get in touch with your office.

No. You only need a MyJH account if you are filing with assistance from a Tax Pro.  If you use Jackson Hewitt Online, please log into that account for assistance.