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Top 6 Tax Problems Faced by Taxpayers

Jim Buttonow, CPA, CITP

SVP Post-Filing Tax Services

Published on: July 09, 2021

IRS statistics are pretty reliable. So when it comes to tax problems, it is easy to identify the most common IRS problems taxpayers face.

Tax Problem

# of taxpayers annually


“The IRS penalized me for late payment, late filing, or an inaccurate tax return”
29.5 million  taxpayers annually
Unpaid taxes
“I owe but I cannot pay”
As of 2019,  20.1 million  owe and cannot pay
  • Over $539 billion is currently owed to the US Treasury
  • 84% are individual taxpayers (16.8 million owe the IRS)
  • Over 90% obtain a streamlined installment agreement
  • IRS is  actively chasing  11.2 million delinquent accounts
“I have not filed my required tax return”

10.6 million (individual only)

50.5 million business non-filers

  • Identified non-filers through W-2s/1099s
  • Likely several million more if you include small businesses
  • IRS can file a return for taxpayer called a “substitute for return” using information in its possession (W-2s/1099s)
Underreport income
“I did not report all of my W-2s/1099s”
2.0 million  (2019)
Math error notices
“I made an error and the IRS adjusted my refund/balance owed”
1.9 million  (2019)
  • Individuals only
  • Most common error is incorrect tax calculation
  • IRS adjusts return automatically by notice
“I am being audited by the IRS”
1.1 million   (2019)

Tax problem categories can overlap as Many taxpayers have multiple issues. For example, if a taxpayer has an audit, a late filing, or the inability to pay, they can also have penalties. The reality is that the most common issue facing taxpayers is trying to understand their IRS notices. About 10% of all taxpayers get an IRS notice. Those taxpayers have to navigate and figure out if they have one or more of the issues listed above, or a different issue not listed here like identity theft. For assistance creating a strategy to address your tax issue, visit Jackson Hewitt’s Tax Resolution Hub to see the various ways we can help you.

About the Author

Jim Buttonow, CPA, CITP, is the Senior Vice President for Post-Filing Tax Services at Jackson Hewitt. He’s been a leader in helping taxpayers and tax professionals resolve tax problems with the IRS, where he had worked for 19 years in various compliance-enforcement positions. Prior to his current role, Jim’s consulting practice focused on the areas of tax controversy and tax administration, which included leading product development on tax problem software for tax professionals, testifying before Congress, advocating for IRS transparency and efficiency, and proposing innovative large-scale solutions for taxpayers and tax professionals. Jim is also the author of Tax Problems and Solutions Handbook, a publication aimed at helping tax pros work more effectively in post-filing matters and resolving their clients’ most common tax problems.

View Jim's LinkedIn Profile Jackson Hewitt Editorial Policy

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