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Taxes are easy with Drop-off

This guide will walk you through using our Drop-off service, step-by-step.

Set up your MyJH account

Enable eSignature

You'll need to complete your account profile to enable features like remote eSignature. Click the Continue button on the prompt to fill in the Social Security Number (SSN) fields. While you're on your Account profile page, fill in the rest of your information so that your account is personalized and click Save.

Which documents should I drop off?

Your personalized document checklist is just a few clicks away. Select all that applied this tax year.

The documents you’ll need

  • Government issued photo ID (e.g., your driver's license)
  • 2019 and 2020 federal and state tax returns
  • Social Security card
  • IRS Notices 1444-C or IRS Letter 6475 - Stimulus payments

Call 1-800-234-1040 or visit www.jacksonhewitt.com for more information.

What if I forgot to include a document in my Drop-off envelope?

You can upload any additional documents you missed using your MyJH account. Click on the first card on your Account Dashboard that says Access Tax Docs. Choose a file from your phone or computer, or snap a picture of your document to upload into your account.

Still have questions?

Contact us

If you still have questions, we can help.

Our promise to you


    Our Tax Pros will connect with you one-on-one, answer all your questions, and always go the extra mile to support you.


    We have flexible hours, locations, and filing options that cater to every hardworking tax filer.


    We won't stop until you get every dollar you deserve, guaranteed. It's what we've been doing for over 35 years.