What do I need to get started and file my taxes online?

Getting started with online tax filing is easy. All you need is your email address to create an account. Once you’ve done that, we’ll get you started by asking a few simple questions. You’ll need to have your W-2 or 1099 Forms handy. If your payroll company participates, you can download your W-2 information directly into your return. Or you could simply enter it yourself into your return. Create an account >

Do I need a credit card to pay for my online return(s)?

If you are eligible for a refund, you may be able to have your tax prep fees deducted directly from that refund through our E-collect program. A fee will apply for this service. Of course, we also accept all major credit and debit cards, should you prefer to pay that way.

What's the status of my return?

When you file your taxes using Jackson Hewitt Online, you can check the status of your return directly in the tax portal. Just sign in and the status of your e-filed returns will be shown on the My Return page. Jackson Hewitt Online also sends status updates when the IRS acknowledgment occurs.

How do I reset my Jackson Hewitt Online Password?

You can reset your Jackson Hewitt Online password and username at our account recovery page, even if you no longer have access to the email address you used to create your account. Recover my account >

How do I get a copy of a return from a prior year?

You can get a copy of any tax return you filed through Jackson Hewitt. To find a return you filed with Jackson Hewitt Online prior to 2018, or filed with one of our Tax Pros in any year, sign in to your MyJH account (note your MyJH account may have a different username and password.) Sign in to your MyJH Account > To find a return you filed online with Jackson Hewitt Online after 2018, sign into your Jackson Hewitt Online account (note your Jackson Hewitt Online account may have a different username and password) Sign in to Jackson Hewitt Online >

How do I file for an extension on my taxes?

Jackson Hewitt Online allows you to prepare and file for an extension of your federal and state tax returns. We usually make this feature available closer to April.

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Q: When is the deadline to file my taxes?

The new IRS deadline to file your Federal tax return is April 15, 2021. If you need more time, however, you can request an extension. Be careful, though. You must file your extension request and include your payment for any estimated amount due by April 15. The extension just allows you to delay filing your full return until October 15, 2021. How to request an extension >

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Frequently asked questions

Getting started with online tax filing is easy. All you need is your email address to create an account. Once you’ve done that, we’ll get you started by asking a few simple questions. You’ll need to have your tax forms (e.g., W-2, 1099) handy. If your payroll company participates, you can download your W-2 information directly into your return.  Or you could simply enter it yourself into your return.

Create an account >

Yes, you can file your state taxes with Jackson Hewitt Online. Not every state requires its residents to pay income taxes or even file a return. But, if you live in a state that does require a tax return, you can file it using Jackson Hewitt Online. After filing your federal income tax return, simply move to the state section.

When you file your taxes using Jackson Hewitt Online, you can check the status of your refund directly with the IRS, either online or by phone.

Online. You can check the status of your refund on the IRS website at the “Check My Refund Status” button. You’ll need your Social Security number or ITIN, filing status and exact refund amount.

Go to the IRS website >

By Phone. For an update on the status of your refund using the TeleTax system, call 1-800-829-4477.

You can get a copy of any tax return you filed through Jackson Hewitt.

To find a return you filed with Jackson Hewitt Online prior to 2018, or filed with one of our Tax Pros in any year, sign in to your MyJH account (note your MyJH account may have a different username and password.)

To find a return you filed online with Jackson Hewitt Online after 2018, sign into your Jackson Hewitt Online account (note your Jackson Hewitt Online account may have a different username and password)

Jackson Hewitt’s online service will open in early January for you to prepare and submit your return. However, the IRS usually opens for e-filing at the end of January. If you submit your return before the IRS is open for e-filing, Jackson Hewitt will hold your return and file it as soon as the IRS begins accepting returns through e-file.

The IRS deadline to file your 2022 federal tax return is April 18, 2023. If you need more time, however, you can request an extension. Be careful, though. You must file your extension request and include your payment for any estimated amount due by April 18. The extension just allows you to delay filing your full return until October 15, 2023.

How to request an extension >

Your prior year AGI can be found within your accepted federal return. If you filed your federal taxes with Jackson Hewitt Online last year, your prior year return can be found in the tax application. Clicking the My Account tab at the top right corner of the screen and then choose Account Settings. You can then click to open a PDF of your previous year’s return. Alternatively, you can request your prior year return directly from the IRS website.

When you enter your AGI, do not use any symbols, decimals, or spaces. Do not enter any values that follow decimal points. If your AGI is fewer than 5 digits, then place zeros in front of the number to make it a 5-digit PIN number. Do not place zeroes after the number, as this will result in a rejection. For example, an AGI of $1,234.56 should be entered as 01234.

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Satisfaction Guarantee – If you aren't 100% satisfied with Jackson Hewitt Online, we'll refund your tax preparation fees.
Transparent Pricing Guarantee – You’ll pay tax prep fees of no more than $25 when you file with Jackson Hewitt Online, or we’ll refund the difference.

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