Careers in Stores

Jackson Hewitt store teams are comprised of Client Support Associates (CSA), multiple levels of Tax Preparers (TP), and district leadership. Team members are experts in their field, excel in customer service, and are provided with ample time and resources to support their continuous growth and development. Team members often start as CSAs and are promoted to the TP role. Within that new role, they can move from a TPI, to a TPII, and finally to a TPIII. TPIIIs are known as subject matter experts and actively mentor other TPs.

All districts across the nation host a daily conference call that starts with recognition of wins in client satisfaction, returns completed, and other company objectives. And at the end of each tax season, all of the teams in each district come together to celebrate the season’s accomplishments. Jackson Hewitt also recognizes and appreciates top performers through the TP bonus program and other award drawings. Store teams are also heavily involved with their local communities. In Southern California, for example, tax preparers support their local community by donating food and volunteering with the Ronald McDonald House Charities to prepare, cook, and serve the families who have children at the Loma Linda Children’s Hospital.