Jackson Hewitt store teams are comprised of Client Support Associates (CSA), multiple levels of Tax Preparers (TP), and district leadership. Team members are experts in their field, excel in customer service, and are provided with ample time and resources to support their continuous growth and development. Team members often start as CSAs and are promoted to the TP role. Within that new role, they can move from a TPI, to a TPII, and finally to a TPIII. TPIIIs are known as subject matter experts and actively mentor other TPs.
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