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COVID-19 Update: A Message About Coronavirus from CEO Alan Ferber

At Jackson Hewitt, the health and safety of our clients, Tax Pros, and communities is of the utmost importance.

We have been monitoring the spread of the Coronavirus (COVID-19) and, like you, are seeing how it has and will continue to impact our lives in the weeks and months to come. 

Throughout this rapidly changing situation, we will continue to be here to serve you while following guidance from local, national, and world health officials.

At this time, the IRS continues to accept returns and while the deadline to file federal taxes has been extended to July 15, we know that some of you could use your refund money now, especially if you find yourself out of work or with reduced hours.


Depending upon your location, your local office may be open and ready to file your taxes. We’ve been following guidance from local and national health as well as cooperating with government agencies. We are taking additional precautions as recommended by health officials for additional cleaning, adhering to social distancing, and we are no longer accepting walk-ins if there is a wait in order to prevent people from congregating in a lobby.


We have also taken additional steps to limit your time in an office if you need to file. With Document Drop-off, clients can get a personalized checklist of documents needed for filing, drop them off at an office, and finish the return away from the office. You may also start at home, upload documents to a MyJH account, have a trusted Tax Pro prepare the return, and, when ready, come into an office to quickly review and sign.


Rest assured that if we have to temporarily close a location, we would contact you. We also have alternative options for you to file tax returns should you be concerned about or unable to come into an office.


Jackson Hewitt Tax Pro From Home allows you to get personalized service from a Pro but without the store visit. Clients simply upload their documents remotely, talk with a Tax Pro, and complete their return from anywhere, including from the comfort of your own home.


We know this is a challenging time for all of us. We will continue to monitor the situation, provide updates and make adjustments as needed. If you can and are able to file now, we encourage you to do so in order to get your refund as soon as possible.


As always, we are here for you.



Alan D. Ferber


Easy ways to file

Spend less time in the office or no time at all.

Drop off
File with Drop-off
Drop off your tax docs and we'll do the rest. Once complete, just sign and we'll file your taxes.
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File in an office
Get personalized attention from a skilled Tax Pro.