Question 1

What is virtual tax preparation?

Accepted Answer

Virtual tax preparation lets you file your taxes with a remote Tax Professional all from the comfort of your home without having to make an office visit. Your tax prep is done by a skilled Tax Pro who will reach out with any questions at your convenience. All you have to do is upload your tax documents to your secure account, connect with your Tax Pro and review them, and relax at home (or wherever you like) while your Tax Pro completes your return.

Question 2

How does Jackson Hewitt® Tax Pro From Home work?

Accepted Answer

Create your personal secure online account and answer a few questions and receive an upfront price quote.  You’ll then get matched to a Tax Pro who understands your unique situation.  Upload your tax documents and connect and review them with your Tax Pro, who will then prepare your tax return.  Once your tax return is ready, you can review and sign it, all from your home.  Should you have any questions, your Tax Pro is available by secure Chat or phone.
If you want instant notifications of the status of your return, you can download the Jackson Hewitt Tax Pro From Home App on your smartphone.

Question 3

How is this different from online filing options (e.g., Jackson Hewitt Online)?

Accepted Answer

Jackson Hewitt® Tax Pro From Home is a "done-for-you" tax  service and not a "do-it-yourself" tax software. A skilled Jackson Hewitt Tax Pro is doing the hard work so you don’t have to. Your dedicated Tax Pro will find every credit and deduction you deserve, getting you your maximum refund, guaranteed.
Once you answer a few questions, you get an upfront price quote, and get matched to your Tax Pro, then you just upload your tax documents. Unlike a DIY product, if you have any questions along the way, you can reach out to your dedicated Tax Pro.  
Online assisted tax prep gives you the confidence of having your return done by a Tax Pro with the convenience of a DIY tax product.

Question 4

How is this different from filing in a Jackson Hewitt® office?

Accepted Answer

You will get the same great service and knowledge of a skilled Jackson Hewitt® Tax Pro, just without the commute. Instead of visiting a Tax Pro in an office, you’re interacting with your experienced Jackson Hewitt Tax Pro online, by phone and via secure chat messages through your secure account.
You’re still getting the same great tax prep service and expertise backed by Jackson Hewitt’s guarantees, such as Guaranteed Biggest Refund and our Lifetime Accuracy Guarantee®
Please note, however, that certain financial products and services such as the Refund Advance loan product, Assisted Refund and the Serve Card are only available when you file in an office.

Question 5

How is this different from what competitors are offering?

Accepted Answer

Our guarantees and customer experience really set Jackson Hewitt® Tax Pro From Home apart from other options out there.
Our Client Care Team is here to help from the day you join.  Tax Pros flex around your schedule and are available via secure chat messages to answer all of your questions. And now with our new mobile app, you can get updates and chat with your Tax Pro while on the go.
And we stand by our work. The tax returns we prepare include IRS Audit Assistance and are backed by our Maximum Refund guarantee & Lifetime Accuracy Guarantee®

Question 6

How do I get started with Jackson Hewitt® Tax Pro From Home?

Accepted Answer

Getting started is quick and easy! Create an account, answer a few questions, and get a transparent upfront price quote based on your tax situation. If you like it, click “Submit” to be matched with a dedicated Tax Pro who will be the best fit for your unique tax situation.

Question 7

Who is my Tax Pro and how do we interact?

Accepted Answer

You’ll be matched with a skilled Jackson Hewitt Tax Pro who is a good fit for you based on your unique tax situation. They will take the time to understand your personal tax situation and get you every credit and deduction you deserve. You and your Tax Pro will communicate by exchanging secure real-time chat messages or by scheduling a phone call with your Tax Pro at a time that's convenient for you.  When ready, your Tax Pro will prepare your tax return, backed by Jackson Hewitt’s guarantees.

Question 8

How do I pay?

Accepted Answer

You can pay via Credit or Debit Card.  We are not currently offering our Assisted Refund product.

Question 9

How long does it take for the Tax Pro to complete my return?

Accepted Answer

Once you've uploaded all of your documents, your Tax Pro will work to complete your return within 7 days. Please see our terms and conditions for more information.
We no longer offer the 24 Hour Guarantee.

Question 10

Is a Virtual Tax Pro a real person?

Accepted Answer

Yes! Your Tax Pro is a tax professional who works in a Jackson Hewitt® office.

Question 11

What’s included in my price?

Accepted Answer

Your price includes your federal return, unlimited access to your Tax Pro and our Client Care Support Team, and your return being backed by all of Jackson Hewitt’s guarantees. Each state return is an additional fee.

Question 12

Is my information secure?

Accepted Answer

Yes. All documents and communications are handled through our secure messaging platform.

Question 13

Is my price locked in once I receive my quote?

Accepted Answer

Yes, assuming you provided accurate tax situation information, your price will be guaranteed.  However, if upon review of your tax information it is determined that a package and/or price change needs to happen to reflect your tax situation, your Tax Pro will notify you before billing you.

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