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Working Hard for the Hardest Working®

For millions of Americans, Jackson Hewitt is the front door to the tax ecosystem. Every year, approximately more than 14,000 Tax Pros at nearly 5,700 locations nationwide work one-on-one with millions of the hardest-working Americans to help them navigate the complexities of the tax code, to make sure that they get every credit, deduction, and dollar they deserve. Our 35 years of experience helping taxpayers navigate the tax ecosystem gives us close up how filers navigate the tax ecosystem gives us keen insight into how to make it better.

WHO WE SERVE

Serving taxpayers and communities for over 35 years

Supporting taxpayers

We serve nearly 2 million taxpayers a year, and we stand behind the returns we file for each and every one. The following statistics represent the average Jackson Hewitt client in 2021:

  • 83% earn less than $50,000
  • 31% file as single parents
  • Approximately 40% claim the Earned Income Tax Credit, or the Child Tax Credit or Advance Child Tax Credit
  • 21% have unemployment income
  • 88% of clients expect a refund
  • We service thousands of clients every year in Spanish

Supporting small businesses

Our franchisee model supports hardworking small-business owners all over the country. The following statistics represent the average Jackson Hewitt franchisee in 2021:

  • 505 franchisee partners
  • 13 years average tenure
  • 7+ average stores per franchisee
  • Voted Top 500 Low-Cost Franchise by Entrepreneur magazine for three consecutive years

LEADING THE INDUSTRY

Our principles for improving the tax ecosystem

Establish tax preparer standards

  • We have long supported legislation to establish national tax preparer standards. This will usher in a more effective, accountable, and taxpayer-friendly system.
  • Every Jackson Hewitt Tax Pro must complete hours of mandatory training and pass an annual test, which includes special courses on due diligence, compliance, and ethics, before completing tax returns for our clients. Our Tax Office Essentials training provides nearly 30 tax education courses, updated annually.
  • The absence of minimum standards exposes millions of Americans to unethical tax return preparers, placing these taxpayers at a greater risk of inaccurate returns, as well as identity and return fraud. 

Trusted partners with taxpayers and the IRS

  • As Americans faced financial strain during the pandemic, programs like the Economic Impact Payments (EIP) and the expanded Child Tax Credit (CTC) became a key lifeline.
  • These programs require tremendous collaboration between the IRS and the tax preparation industry to get the money in the hands of families as quickly as possible.
  • Our ongoing cooperation and communication with the IRS and its banking partners are especially critical whenever Congress uses the tax code to deliver relief or any change that affects filers.

Modernize the IRS and address the tax gap

  • Taxpayers deserve a responsive, professional, and efficient IRS, which is why we support calls to increase funding to the IRS. 
  • With proper funding, the IRS could modernize its technology, improve customer service, and begin the important work of closing the large and persistent tax gap. 
  • Better IRS data will help lawmakers fully study—and close—this gap. 
  •  Jackson Hewitt supports efforts by Congress and the White House to elevate the tax gap issue and conduct better research into factors contributing to the widening gap, such as bad actors, like “ghost preparers,” who file inaccurate or fraudulent returns without consequence.

WHO WE ARE

Jackson Hewitt at a glance

As the second-largest assisted tax prep company in the U.S., we have deep roots in communities across the country. Our Tax Pros take the time to connect with clients one on one.

  • Nearly 2 million customers a year
  • 5,606 locations, with nearly 3,000 in Walmart stores
  • An average of 113 locations and 339 employees per state
  • 14,170 Tax Pros
  • Our 14,000+ Tax Pros are required to pass yearly standards training, and they complete approximately 28 additional hours of tax education and training each year.

HEAR IT FROM THE TOP

A word from our CEO

Morning Consult:

The Path Forward for America’s Outdated Tax System
Read more

GET TO KNOW US

Jackson Hewitt resources

Tax Help center

Tax Prep classes

File your taxes

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