Faster and safer tax prep with a MyJH Account

To create an account, you must have a unique username and email address. Your phone number should be specific to you or your household as well. Passwords need to be strong and follow IRS requirements for password strength. You should also review our terms and conditions before creating an account.

You will need to verify your account after creating it. A code will be delivered to you via SMS or email.  You may be asked to re-verify your account in some cases, such as if you are using a new device, if you haven't logged in for a while, or for other account verification needs. If you do not receive the SMS message for any reason, you will be able to send a new code to your email.   

Your account can be authenticated after filing a return with us (whether this year's return or a prior year's). You will be able to authenticate with personal information. To speed things up, look for your "Document Access Code" a 16-digit code provided with your tax return information.

Your account profile is how we are able to link you and your tax return.  It is important to make sure all your information is complete and accurate so that we can communicate sensitive information accurately and timely.  

You can find information to contact your local office by looking for your set filing office.  You’ll be able to call or book an appointment there.  If you are chatting with us in your MyJH Account, you are contacting our Customer Care department, who will help you with any account needs or tax experience questions.  

No. You only need a MyJH account if you are filing your taxes with a local office.  If you dropped off your docs, or want to come in to finish and sign, you must have an account.  If you use our Online Tax Pro or Jackson Hewitt Online filing options, please log into that account for assistance.

Online Tax Pro 

Jackson Hewitt Online