Get more with the Serve^® American Express^® Prepaid Debit Card

Terms & Conditions

The American Express Serve^® family of reloadable prepaid Accounts are available to U.S. residents who are over 18 years old only (or 19 in certain states) and for use virtually anywhere American Express^® Cards are accepted worldwide, subject to verification. Fees apply. Other eligibility and restrictions apply. For complete details please visit serve.com/jacksonhewitt/legal to view the applicable Consumer User Agreement for each Serve reloadable prepaid Account.

American Express Serve Service and Card are provided and issued by American Express Travel Related Services Company, Inc., 200 Vesey Street, New York, N.Y. 10285. American Express Travel Related Services Company, Inc. is licensed to engage in the transmission of money on behalf of the public and is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913828. Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.

All trademarks are property of their respective owners.

Faster access compared to standard tax refund electronic deposit and subject to IRS submitting refund information to the bank before release date. IRS may not submit refund information early.

The Serve Money Transfer and Serve Cash Pickup services are provided by Ria (defined below) pursuant to Ria's Terms and Conditions and Ria's Privacy Policy and the American Express Serve Consumer User Agreement. Pickup is available in all 50 United States and Puerto Rico.

Pickup is available in all 50 United States and Puerto Rico.

For Serve Money Transfers, the daily transfer limit is $2,500 across all of your Serve Accounts. A fee of $4.99 for each Money Transfer up to $50, $8.99 for each Money Transfer of $50.01- $1,000, and $16.99 for each Money Transfer of $1,000.01-$2,500 applies. Other limits and terms and conditions apply. Visit serve.com/jacksonhewitt/moneytransfer
for complete details.

For Serve Cash Pickup transactions, a $2,500 daily Cash Pickup limit applies; provided, that for Cash Pickup transactions related to tax refunds or refund advances that are Direct Deposited to your Account, the daily Cash Pickup limit will be the lesser of (i) $2,900 and (ii) the tax funds amount, until you have withdrawn the tax funds amount. A fee of $3.49 for each Cash Pickup up to $500, $6.49 for each Cash Pickup of $500.01-$1,000, and $9.49 for each Cash Pickup of $1,000.01-$2,900., applies. Other limits and terms and conditions apply. Visit serve.com/jacksonhewitt/cashpickup for complete details.

Serve Money Transfers and Serve Cash Pickup transactions can be picked up at a participating Walmart MoneyCenter or customer service desk during Walmart hours (typically 8:00 a.m. to 8:00 p.m. Monday through Saturday, and 10 a.m. to 6 p.m on Sunday, but hours may vary) and subject to local laws and regulations. To pick up a Money Transfer or Cash Pickup transaction, you (in the case of a Cash Pickup transaction) or your recipient (in the case of a Money Transfer) must be at least 18 years of age and present a valid government-issued photo ID and pickup reference number. Paper temporary IDs and digital IDs will not be accepted. If the recipient lives in Minnesota, they must pick up in the designated state by the sender. Recipients in NM, OK and AZ may additionally be required to provide their social security number/ITIN and occupation. Fraudulent transactions may result in the loss of your money with no recourse.

Ria is a registered trademark of Continental Exchange Solutions, Inc. (NMLS ID 920968) dba Ria Financial Services, licensed as a Money Transmitter by the Department of Financial Services of the State of New York; and authorized independently or through its affiliate, Ria Financial Services Puerto Rico, Inc. (OCIF LICENSE NUMBER TM-031/NMLS ID 1686588), to operate as a Money Transmitter in all U.S. jurisdictions where it conducts business. American Express Travel Related Services Company, Inc. is not responsible for Ria's acts or omissions in its provision of Serve Money Transfer or Serve Cash Pickup services.

Transactions at non-MoneyPass^® ATMs have a $3.50 American Express Serve fee (No fee for residents of VT). ATM operator fees may also apply. See serve.com/jacksonhewitt/fees for locations and other details.