Jo Willetts, EA
Director, Tax Resources
Published on: February 09, 2021
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If you filed your tax return, were entitled to a refund but it was never deposited into your account, you may have entered your bank details incorrectly on your tax return. If you moved and were expecting your refund by mail, the US Postal Service is likely to have returned it if a year had passed.
Even if a systemic error prevented your refund from reaching you and the check was otherwise not lost or destroyed to your knowledge, the IRS can help.
Regardless of the reason for never receiving your tax refund, filing Form 3911 with the IRS helps trace your refund to determine its whereabouts. While predominantly used for tax refunds, Form 3911 has also been utilized for missing economic impact payments that were issued pursuant to the CARES Act.
The primary purpose of Form 3911 is to trace missing payments rather than determine eligibility or the accuracy of the amount. You should only file Form 3911 if a substantial amount of time has passed since you filed your tax return or your economic impact payment was considered sent to you by IRS.
You can track your federal tax refund online for free with the Where’s My Refund tool. The IRS advises that you should wait at least 24 hours after electronically filing your tax return before checking on your refund’s status, and at least four weeks if you filed a paper return.
If you are eligible for the Earned Income Tax Credit and/or Additional Child Tax Credit and you filed your tax return early, you can expect delays as these refunds are not processed until February 15 to verify eligibility. Taxpayers deemed eligible are expected to receive their refunds within one week of that determination.
If two weeks have passed since you electronically filed your return, or six weeks since you submitted a paper return, and you do not have any reasonable belief that your refund was lost or destroyed in transit, you should file Form 3911.
If you have good reason to believe your refund check was stolen or destroyed, you should report this to the IRS tracing line at 1-800-919-9835 and immediately file Form 3911.
For missing economic impact payments, the IRS recommends the following in filing a Form 3911:
Since Form 3911 was designed for tax refunds and not the economic impact payments, some modifications need to be made by you before submitting to the IRS.
"EIP" should be written at the top of the form, then all of the questions should be answered as they relate to your missing payment. "Individual" is the type of return in item 7, 2020 is the tax period, and "date filed" should be left blank. Form 3911 needs to be signed and must be signed by your spouse if you filed a joint tax return.
You can expect a response within 6-8 weeks of filing Form 3911. There may be delays because of limited staffing due to COVID-19.
About the Author
Jo Willetts, Director of Tax Resources at Jackson Hewitt, has more than 25 years of experience in the tax industry. As an Enrolled Agent, Jo has attained the highest level of certification for a tax professional. She began her career at Jackson Hewitt as a Tax Pro, working her way up to General Manager of a franchise store. In her current role, Jo provides expert knowledge company-wide to ensure that tax information distributed through all Jackson Hewitt channels is current and accurate.