Terms & Conditions
Results Not Guaranteed
We do not guarantee any particular result with the IRS or any state agency, nor do we guarantee obtaining any result within any particular period of time. The tax debt resolution services are subject to IRS and state agency taxpayer eligibility requirements, and based on your specific facts, circumstances and unique situation. Based on your case facts, you may not qualify for all of the services that we offer for tax debt resolution, which are based on IRS and/or state agency taxpayer rules.
The timing and availability of the tax debt resolution services are subject to you promptly providing us, the IRS, and/or any state agency with all of the information, documentation, and any other materials necessary to perform the services, which must be true, correct, and complete.
Availability
We reserve the right to limit, restrict, or prohibit the provision of any tax debt resolution services to any person or in any location. Void where prohibited. Not available in all states.
TDR Service is not available in:
Idaho, Illinois, Maine, Minnesota, Missouri, Montana, New Hampshire, North Dakota, Ohio, Washington.
TDR Service is limited to federal tax debt only in:
Florida, Georgia, North Carolina, Wyoming
100% Money-Back Guarantee
Money Back Guarantee is a limited time offer valid through 10/31/20. If you do not like the tax debt resolution options that we provide at the end of the Discovery phase (or cancel the Discovery phase) and you do not want us to provide additional tax debt resolution services, notify us within 30 days*, and we will provide a 100% refund via your original form of payment. Contact your Case Manager at 1-855-892-2505. This is your sole remedy if you do not like your resolution options or cancel the Discovery phase.
You are ineligible for this offer if you request additional tax debt resolution services from us, or if you make a chargeback claim for (or otherwise dispute) the Discovery fee.
* The 30-day period begins when we provide you with your tax debt resolution options (or when you cancel the Discovery phase).
Our Fees
Our fees to perform the tax debt resolution services will vary depending on the amount of work that will be required for your tax situation. Our fees do not include any administrative fees owed directly to the IRS or a state agency, nor any amounts owed for taxes, interest or penalties. Our fees will not change after we provide you with a quote. For further details, see the “Fees” section of our customer engagement letter.
No Additional Tax or Professional Advice
Our tax debt resolution services do not include any additional tax advice, guidance or determinations related to your underlying tax or penalty issue. We do not give tax advice or provide any other professional services in connection with the underlying tax matter. Consult the services of a credentialed tax, legal or other professional if you believe you need tax, financial, accounting, legal or other professional service advice.
Tax preparation services may be provided by Jackson Hewitt Inc. or an affiliate.
Additional Terms
Additional terms applicable to the tax debt resolution services are contained in our customer engagement letter with you.