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More about Alan
CEO, Jackson Hewitt Tax Service Inc.
Alan D. Ferber is the Chief Executive Officer of Jackson Hewitt Tax Service Inc. Since joining the company in early 2017, Alan has focused on further strengthening the brand, growing the company’s footprint, introducing new products, and providing an exceptional customer experience.
Prior to joining Jackson Hewitt, Alan served as the President of ADT Residential, the $3.5B, number-one home-security brand in North America; COO and CMO of $4B US Cellular, the wireless industry’s number-one customer-satisfaction brand; General Manager of Ameritech Cellular; and co-founder of Traq Wireless.
At Jackson Hewitt — just as in his previous ventures — Alan fosters the sort of collaborative work environment that enable employees and Franchisees to focus on the client and deliver a superior experience. In addition to building client-focused cultures, Alan has, over the course of his career, consistently driven profound growth by improving operations and successfully navigating the opportunities and challenges presented by emerging technologies.
Alan received a Bachelor of Arts degree in economics from the University of Michigan, and an MBA with a concentration in finance and marketing from Northwestern University’s Kellogg Graduate School of Management. He also serves on the Board of Directors of Sunrun, the nation’s leading residential solar-services company, and formerly served as Chairman of the Board for the American Heart Association – Palm Beach County, FL.
Born and raised in Detroit, Alan and his wife, Brenda, reside in New York and Florida. The couple has three adult children, Jacob, Faith, and Sammy. When not working, Mr. Ferber is most likely cheering for the Michigan Wolverines or doing something physical in the great outdoors.