some of our Tax Pros from all across the country the same set of questions to
get to know them better. Here’s what Linda Blum of Buffalo, New York had to
Q: What do you love about Jackson
Hewitt? How long have you worked there? Why do you stay?
A: Mostly, I have always liked
helping people. Some people may not think doing taxes is helping people,
but what I see are the huge smiles on our clients' faces after we have completed
their 1040, and most get a refund! Before the signatures are dry, they
know what they are going to spend it on! I also like the fact that we have many
locations to work out of, and availability of hours—giving flexibility to the staff
and the clients.
I'm going into my ninth season as a Tax Pro. I stay mostly because of
the camaraderie of our tax preparers and the loyalty of our clients. Tax
preparers: We like to learn through the Jackson Hewitt business center modules,
tax school, IRS pub 17, and ultimately role play and bounce questions off one
another, before we even get to the "live" clients! Sounds boring,
but to us it's challenging, interesting, and builds the confidence and
knowledge needed to be face to face with our clients. "Bring it
on," we say with a smile!
Clients: We have loyal clients who come back every year, to one
location and/or to one tax preparer. They know our names; we know
theirs. They may know our children's names and/or the names of other tax
preparers, we may know their children's names! We get
referrals; they bring in their children, family, friends, next-door
neighbors, etc. It's all good!
Q: What did you do before you
prepared taxes/started working with Jackson Hewitt?
A: I was a stay at home
Mom for my two children, and worked part time as a cashier at
Bkwik, then, I was a part time bus driver for the Buffalo public school
Q: What do you do when you're not
A: I take care of my two children, hang
out with family and friends, study, and read.
Q: How did you get into the
A: I saw a sign on the brick building
at S. Park office, was good with numbers and studying,
was getting disenchanted with bus driving, and inquired within. Signed up
at the end of August 2005.
Q: What's your best/favorite customer
A: I have three:
a) An adult male (a return client) who lives at home and has a learning
disability told me that he was planning on buying his Mother a gift and take
her out to dinner with his refund. This was a very touching gesture.
b) A client got such a big refund and was so elated, that he got up and
started singing and dancing.
c) A single Mom with two children got much more back than she anticipated.
She came around the desk to give me a hug, with tears in her eyes, after
the return was done.
Q: If you could tell taxpayers one
thing, what would it be?
A: Don't be afraid, and to bring in their
ID's, SS#'s, year-end income (and expenses, if applicable), and any other
information that is required for their tax return, to us, and we will compute
the best option available for the best refund possible. Have no fear! Jackson
Hewitt is here!