Jackson Hewitt Inc. (“Jackson Hewitt,” “we,” “us” or “our”) recognizes the importance of protecting the information provided to us by visitors to www.jacksonhewitt.com, www.jacksonhewittonline.com and services.jhnet.com (our “Websites”). This privacy statement explains what information may be collected from you when you visit our Websites, how that information is used and how it is shared with third parties.
We collect personal information (which may include, without limitation, your name, email address, social security number, mailing address and/or telephone number) from you when you voluntarily register on the Websites or when you request information or a service (e.g., tax preparation services) on the Websites.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our sites. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by visiting http://preferences.truste.com. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Jackson Hewitt will not disclose to unaffiliated third parties any information collected in a manner that connects you with your personal information, except when we have your permission or under special circumstances, such as when we have a good faith belief that the law requires it.
We also may use your information to inform you about other products or services available from Jackson Hewitt and our affiliates. You may be offered the opportunity to receive materials or special offers from affiliated third parties. If you opt to receive information from these third parties, we will share your name and e-mail address with such third parties. We may match personal information collected on the Websites with affiliated third party data.
Jackson Hewitt may keep track of what portions of the Websites visitors are viewing and other visitor statistics such as geographic location, and aggregate this information to help us create a better experience for future Website visits. This is all done without knowing your name or other personal information in order to describe our viewers and services to prospective partners, advertisers, and other third parties, and for other lawful purposes.
Our use or disclosure of your information whether collected by us, uploaded by you, or otherwise provided to us, may be limited by §7216 of the Internal Revenue Code, the Gramm Leach Bliley Act of 1999, and certain other laws, as well as our policies. Section 7216 of the Internal Revenue Code requires that we obtain your consent (Opt in) to the disclosure and use of information you provide us in connection with your tax return information. We will not disclose or use your tax return information for any purpose other than preparing, assisting in preparing, or obtaining or providing services in connection with the preparation of your tax return unless you authorize us to do so, except when expressly required or authorized by law, necessary to the preparation of the tax return, or pursuant to court order. See Consent to Disclosure of Tax Return Information Consent form and Consent to Use of Tax Return Information Consent form. We may use or disclose your personally identifiable information as described below or where you have provided consent under §7216, or as otherwise permitted by applicable laws.
Jackson Hewitt may disclose the personal information you provide to us to our business partners, sponsors or affiliates so they can assist us in providing the services you request. By requesting information from our business partners, sponsors, and affiliates through the Websites, you give us permission to transfer your personal information to them so they can fulfill your request.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. These testimonials have been provided externally and we only display them when we have the right to do so. If you have any questions about a testimonial, you can contact us at https://JacksonHewitt.custhelp.com/app/ask.
If you choose to use our Refer-a-Friend® program to tell a friend about our tax services, we will ask you for your friend’s name and email address. We will then contact your friend inviting him or her to get their taxes done at Jackson Hewitt. Jackson Hewitt stores this information for the purpose of contacting your friend and tracking the success of the program.
Your friend may contact us at https://JacksonHewitt.custhelp.com/app/ask to request that we remove this information from our database.
We may also disclose collected information in certain cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with any of our rights or property, visitors, or anyone else. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. The IRS requires a Device ID as part of the electronic filing record to aid in their defense against fraudulent return filing. Device ID identifies the device (e.g., computer, tablet, phone or other device) used to create the tax return. Our software system is recording this ID during the preparation of your tax return and will provide it to the IRS (and states) when your tax return is filed electronically.
We use live chat to assist you with answers to your questions concerning our product and its offerings. As an unregistered user you can ask questions anonymously to help you decide which product package would be best for you. For registered users, we collect email address and account information to create a customer contact record to assist our Support Center in handling questions. Our hours of Chat operations are published within the chat feature. Outside of the chat hours of operation you have the option to email us your question. We ask for your email address so we can follow up on your question.
The security of all information associated with our Website visitors is important to us. We exercise considerable care in providing secure transmission of your information from your computer to our servers or those of our business partners.
When you enter sensitive information (such as credit card number and/or social security number,) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link: https://www.entrust.net/customer/profile.cfm?domain=www.jacksonhewitt.com.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at https://JacksonHewitt.custhelp.com/app/ask.
Data encryption is the process of transforming legible information into a complex arrangement of illegible information. SSL uses a private/public key combination to encrypt data when it is sent and to decrypt data when it is received. SSL encrypts data using a mathematical formula, also referred to as a "key." Encryption strength is measured by the length of the key used to encrypt the data; the longer the key, the more effective the encryption. Using the SSL protocol, data transmission between you and our web server is performed at a standard level of encryption strength.
An SSL certificate is issued to ensure authentic and accurate identification of a secured web server. This translates into a digital ID, an electronic fingerprint, which is included in the key used to encrypt the data. Only our web server, in this case, is able to decrypt the data that you transmit because it is the intended (and digitally certified) secured web server for this data transmission.
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from Jackson Hewitt asking you for your personal information, do not respond. We will never request your personal information or credit card information through email.
You may choose to restrict Jackson Hewitt’s use of your personal information. If you have provided your personal information to Jackson Hewitt and subsequently decide to restrict the use of this information or if you believe that any personal information we have about you is incorrect or incomplete, please contact us at https://JacksonHewitt.custhelp.com/app/ask or by calling 1-877-476-3353 to correct, update, amend, delete/remove your personal information. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at https://JacksonHewitt.custhelp.com/app/ask.
California Civil Code Section 1798.83 permits Jackson Hewitt customers who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an email by completing the form at https://jacksonhewitt.custhelp.com/app/ask or by calling 1-877-476-3353.
Jackson Hewitt Inc.
Attention - Client Care
501 N. Cattlemen Road, Suite 300, Sarasota, FL 34232
Jackson Hewitt Inc.
Attention - Client Care
501 N. Cattlemen Road, Suite 300, Sarasota, FL 34232
Or contact us online at: https://JacksonHewitt.custhelp.com/app/ask.