• Privacy Policy

    Jackson Hewitt Inc. (“Jackson Hewitt,” “we,” “us” or “our”) recognizes the importance of protecting the information provided to us by visitors to www.jacksonhewitt.com, www.jacksonhewittonline.com and services.jhnet.com (our “Websites”). This privacy statement explains what information may be collected from you when you visit our Websites, how that information is used and how it is shared with third parties.

    Jackson Hewitt offers individual tax preparation services and related products and services through various affiliates, franchisees and company-owned stores. Because we offer in-store and online tax preparation services, our privacy policies will vary depending on how you interact with Jackson Hewitt. This privacy policy applies solely to our Websites, independent of any business relationship you may have with us.

    This privacy policy may change and will be updated on our Websites. You should check this page periodically to ensure that you are in agreement with any changes. If we amend this privacy policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by prominently posting notice of such amendment on our Websites’ homepages prior to the change becoming effective. 

    TRUSTe online privacy certification

    Jackson Hewitt Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through these Web sites: www.jacksonhewitt.com, www.jacksonhewittonline.com and services.jhnet.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at https://JacksonHewitt.custhelp.com/app/ask or by calling 1-877-476-3353. If you are not satisfied with our response you can contact TRUSTe here.

    Information Collected by Jackson Hewitt

    Voluntary Registration

    We collect personal information (which may include, without limitation, your name, email address, social security number, mailing address and/or telephone number) from you when you voluntarily register on the Websites or when you request information or a service (e.g., tax preparation services) on the Websites.

    Surveys or Contests

    From time-to-time we may provide you the opportunity to participate in contests or surveys on our sites. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

    Log Files

    As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

    Tracking Technologies

    Technologies such as: cookies, beacons, tags and scripts are used by Jackson Hewitt and our marketing partners, customer support providers and analytics providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies for to remember users’ settings and for authentication purposes. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

    Behavioral Targeting / Re-targeting

    We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by visiting http://preferences.truste.com. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

    How Jackson Hewitt May Use the Collected Information

    Jackson Hewitt does not sell or market your personal information to any third parties. We will share your personal information with third parties only in the ways that are described in this privacy policy. We use information collected on the Websites for the following:

    • To provide the products and services you request and communicate with you regarding those requests
    • Internal market analysis
    • To improve our products and services
    • To provide you with information on new products or special offers
    • To tailor the Websites according to your interests
    • For marketing or promotional purposes

    Jackson Hewitt will not disclose to unaffiliated third parties any information collected in a manner that connects you with your personal information, except when we have your permission or under special circumstances, such as when we have a good faith belief that the law requires it.

    We also may use your information to inform you about other products or services available from Jackson Hewitt and our affiliates. You may be offered the opportunity to receive materials or special offers from affiliated third parties. If you opt to receive information from these third parties, we will share your name and e-mail address with such third parties. We may match personal information collected on the Websites with affiliated third party data.

    Jackson Hewitt may keep track of what portions of the Websites visitors are viewing and other visitor statistics such as geographic location, and aggregate this information to help us create a better experience for future Website visits. This is all done without knowing your name or other personal information in order to describe our viewers and services to prospective partners, advertisers, and other third parties, and for other lawful purposes.

    Our use or disclosure of your information whether collected by us, uploaded by you, or otherwise provided to us, may be limited by §7216 of the Internal Revenue Code, the Gramm Leach Bliley Act of 1999, and certain other laws, as well as our policies. Section 7216 of the Internal Revenue Code requires that we obtain your consent (Opt in) to the disclosure and use of information you provide us in connection with your tax return information. We will not disclose or use your tax return information for any purpose other than preparing, assisting in preparing, or obtaining or providing services in connection with the preparation of your tax return unless you authorize us to do so, except when expressly required or authorized by law, necessary to the preparation of the tax return, or pursuant to court order. See Consent to Disclosure of Tax Return Information Consent form and Consent to Use of Tax Return Information Consent form. We may use or disclose your personally identifiable information as described below or where you have provided consent under §7216, or as otherwise permitted by applicable laws.

    • We may use personally identifiable information about you to fulfill your requests for our services, to respond to your inquiries about those services, and to describe other products, programs, or services that we believe may be of interest to you.
    • We sometimes use this information to communicate with you, such as to contact you about your account with us or to provide you with important products or service information.
    • We may disclose the personally identifiable information described above to our affiliates to enhance our services and provide you with additional product and service opportunities that we believe may be of interest to you.
    • A separate Jackson Hewitt Tax Service Privacy Policy will be provided to you at the time of tax preparation and will further explain how we handle your tax return information. We may use or disclose personally identifiable information about you to the following types of third parties: Financial service providers; non-financial companies, such as retailers and direct marketers; and others.
    • We may also provide information to non-affiliated third parties that perform operational services related to your account or marketing services for us. Sharing information with these types of companies is permitted by law. Such a company might include a financial service provider with whom we have a joint marketing agreement or a non-financial company (such as a data processor or Internet service provider) with whom we have a service agreement. The information we may share also comes from the sources described above and might include your name, address, phone number and account experience with us.
    • If you apply for a product or service, we will ask you to authorize us to disclose your tax return information to the financial institution providing such product or service. See Consent to Disclosure of Tax Return Information Consent form. You should review the agreements and the privacy policies of the financial institution to understand how it may use and disclose your personal information.
    • We may disclose personally identifiable information in response to legal process, for example, in response to a court order, subpoena, legal process, process, or other judicial, administrative, or investigative proceeding, or where we have a good faith belief that such disclosure is required by law. We also may disclose such information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or for other purposes permitted or required by law. In addition, we may transfer information about you if we are acquired by or merged with another company. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
    How Your Personal Information May Be Shared with Third Parties

    Jackson Hewitt may disclose the personal information you provide to us to our business partners, sponsors or affiliates so they can assist us in providing the services you request. By requesting information from our business partners, sponsors, and affiliates through the Websites, you give us permission to transfer your personal information to them so they can fulfill your request.

    Testimonials

    We display personal testimonials of satisfied customers on our site in addition to other endorsements. These testimonials have been provided externally and we only display them when we have the right to do so. If you have any questions about a testimonial, you can contact us at https://JacksonHewitt.custhelp.com/app/ask.

    Referrals

    If you choose to use our Refer-a-Friend® program to tell a friend about our tax services, we will ask you for your friend’s name and email address. We will then contact your friend inviting him or her to get their taxes done at Jackson Hewitt. Jackson Hewitt stores this information for the purpose of contacting your friend and tracking the success of the program.

    Your friend may contact us at https://JacksonHewitt.custhelp.com/app/ask to request that we remove this information from our database.

    Third Party Websites

    The Websites may contain links to other affiliated websites or websites of interest that are not under our direction or control. These third party websites may include social networking websites and websites of advertisers, sponsors and partners that may contain our or our affiliates’ logo as part of a co-branding agreement. These other sites may send their own cookies to visitors, collect data, or solicit information. Therefore, we cannot be responsible for the protection and privacy of any information you may provide while visiting such sites. This privacy policy does not apply to those sites and only applies to our Websites. You should exercise caution and review the privacy policy of those websites you are visiting.

    Social Media Widgets

    Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

    Other Uses

    We may also disclose collected information in certain cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with any of our rights or property, visitors, or anyone else. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. The IRS requires a Device ID as part of the electronic filing record to aid in their defense against fraudulent return filing. Device ID identifies the device (e.g., computer, tablet, phone or other device) used to create the tax return. Our software system is recording this ID during the preparation of your tax return and will provide it to the IRS (and states) when your tax return is filed electronically.

    Live Chat

    We use live chat to assist you with answers to your questions concerning our product and its offerings. As an unregistered user you can ask questions anonymously to help you decide which product package would be best for you. For registered users, we collect email address and account information to create a customer contact record to assist our Support Center in handling questions. Our hours of Chat operations are published within the chat feature. Outside of the chat hours of operation you have the option to email us your question. We ask for your email address so we can follow up on your question.

    Security

    The security of all information associated with our Website visitors is important to us. We exercise considerable care in providing secure transmission of your information from your computer to our servers or those of our business partners.

    When you enter sensitive information (such as credit card number and/or social security number,) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link: https://www.entrust.net/customer/profile.cfm?domain=www.jacksonhewitt.com.

    We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at https://JacksonHewitt.custhelp.com/app/ask.

    Data Encryption

    Data encryption is the process of transforming legible information into a complex arrangement of illegible information. SSL uses a private/public key combination to encrypt data when it is sent and to decrypt data when it is received. SSL encrypts data using a mathematical formula, also referred to as a "key." Encryption strength is measured by the length of the key used to encrypt the data; the longer the key, the more effective the encryption. Using the SSL protocol, data transmission between you and our web server is performed at a standard level of encryption strength.

    Web Server Authentication

    An SSL certificate is issued to ensure authentic and accurate identification of a secured web server. This translates into a digital ID, an electronic fingerprint, which is included in the key used to encrypt the data. Only our web server, in this case, is able to decrypt the data that you transmit because it is the intended (and digitally certified) secured web server for this data transmission.

    Phishing

    “Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from Jackson Hewitt asking you for your personal information, do not respond. We will never request your personal information or credit card information through email.

    Controlling Your Personal Information

    You may choose to restrict Jackson Hewitt’s use of your personal information. If you have provided your personal information to Jackson Hewitt and subsequently decide to restrict the use of this information or if you believe that any personal information we have about you is incorrect or incomplete, please contact us at https://JacksonHewitt.custhelp.com/app/ask or by calling 1-877-476-3353 to correct, update, amend, delete/remove your personal information. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at https://JacksonHewitt.custhelp.com/app/ask.

    Please feel free to contact Jackson Hewitt at https://JacksonHewitt.custhelp.com/app/ask or by calling 1-877-476-3353 if you have any questions or concerns regarding this privacy policy or Jackson Hewitt’s collection and use of your personal information.

    Your California Privacy Rights

    California Civil Code Section 1798.83 permits Jackson Hewitt customers who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an email by completing the form at https://jacksonhewitt.custhelp.com/app/ask or by calling 1-877-476-3353.

    ACCEPTANCE OF THESE TERMS

    You understand that any information you provide through our Websites will be governed by this privacy policy.

    IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THESE SITES.

    Your continued use of the Websites following the posting of changes to these terms will mean you accept such changes. If we amend this privacy policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by prominently posting notice of such amendment on the Websites’ home pages prior to the change becoming effective.

    This Privacy Policy is effective December 15, 2014.

    Mailing Address

    Jackson Hewitt Inc.
    Attention - Client Care
    501 N. Cattlemen Road, Suite 300, Sarasota, FL 34232

    Or contact us online at: https://JacksonHewitt.custhelp.com/app/ask.