ipower® Card

FAQS

If you have questions about your Jackson Hewitt®smartcard, refer to these frequently asked questions. If your question is not answered here, then contact Jackson Hewitt®smartcard Customer Service at (866) 518-4722*.

+I already have a Jackson Hewitt® smartcard - How do I access my account online?

+What is the Jackson Hewitt® smartcard?

+How do I activate my card?

+Why do I need to activate my card?

+How do I add funds to my Jackson Hewitt® smartcard account?

+What are the benefits of reloading funds to my Jackson Hewitt® smartcard account?

+What is my Personal Identification Number (PIN)?

+How do I change my Personal Identification Number (PIN)?

+Where can I use my Jackson Hewitt® smartcard?

+What if there is not enough money in my account?

+How do I access cash?

+Are there any limits to the amount of cash I can withdraw from my Jackson Hewitt® smartcard account?

+What if my Jackson Hewitt® smartcard is lost or stolen?

+What if I notice purchases on my statement that I did not make?

+How do I check my Jackson Hewitt® smartcard account balance?

+What if a merchant won't accept my Jackson Hewitt® smartcard?

+When does my Jackson Hewitt® smartcard expire?

+How safe is my Jackson Hewitt® smartcard?

We know the ins and outs of tax preparation, so you can feel confident we'll find all the deductions and credits you're entitled to.