We profiled our most successful franchisees and found they shared several key characteristics:

Varied business backgrounds

Although many of our franchisees have a background in finance or accounting, income tax preparation experience in not required. Experience managing a business is, by far, the most important asset.

Vision for the business

Franchisees with a willingness to invest in the business as it grows saw the greatest return on their investment. The business growth potential is directly related to increasing the number of franchise locations.

Personality for success

Are you a calculated risk taker? Our franchise may be exactly what you’ve been looking for. Successful franchisees carefully plan for their business success. They are involved in the operation of their business and many have learned the business from the bottom-up.

Key business practices

Franchisees focused on customer service as a key ingredient for success have ranked among our most successful.  Implementing customer service training programs helps bring customers back year after year, improving overall service levels.

Retention is a second key factor. Franchisees with both customer and employee retention programs found the greatest success in our business.

Find out more about franchise opportunities in your area.

Source:  Jackson Hewitt Franchisee Profile Survey Conducted in November 2008 by SMARI.