Meet Tax Pro Lisa Kutschman04.04.14
One of Jackson Hewitt’s greatest assets is our
team of dedicated Tax Pros – the people you meet in the store. So we want to
take a moment to introduce you to one of our valued associates and explain what
we love about her.
Lisa Kutschman, a second-year Jackson Hewitt Tax
Pro who works out of the Townson, Maryland, Walmart location, is very outgoing
and loves talking to whomever she can. But she also finds ways to go above and
beyond in her work:
- On March 11, during her 7-hour shift, she
single-handedly did 10 returns—that’s a lot!
- Lisa helps out in other offices when needed and
also helps with the kiosk assembly/take down.
- She loves that Jackson Hewitt offers free ongoing
learning opportunities to advance her career and grow as a professional.
Best of all, her attitude and professionalism
make her clients happy! One client,
returning to the kiosk after starting a return, said “I wasn’t going to
complete my return, but you were so sweet and took the time to explain
everything to me that I had to come back.” And the client said she would return
That kind of client service makes Lisa’s peers
happy, too. “She is the perfect Retail Team Member, said Senior Area
Manager Cerhby Worthington. “We wish we could clone her!”