FAQs

If you have questions about your Jackson Hewitt® smartcard, refer to these frequently asked questions. If your question is not answered here, then contact Jackson Hewitt® smartcard Customer Service at (866) 518-4722*.

• I already have a Jackson Hewitt® smartcard - How do I access my card account online?
• Click here to manage your Jackson Hewitt® smartcard account online.  
• What is the Jackson Hewitt® smartcard?
• The Jackson Hewitt® smartcard is the safe, convenient way to receive and carry money, and it's so easy to get.
• How do I activate my card?
• Call the Jackson Hewitt® smartcard Customer Service activation line at (866) 518-4722* for step-by-step instructions. Create a Personal Identification Number (PIN). Remove sticker from the front of your card and sign the back of your Jackson Hewitt® smartcard. You can begin to use your card as soon as funds are loaded onto your card. Note: Merchants are not required to accept unsigned cards. 
• Why do I need to activate my card?
• The card activation process protects your card from fraud and allows you to begin using your Jackson Hewitt® smartcard right away.
• How do I add funds to my Jackson Hewitt® smartcard account?
• Your Jackson Hewitt® smartcard is re-loadable, so you can continue to enjoy all the benefits of the Jackson Hewitt® smartcard all year long. You can deposit payroll funds, government benefits (unemployment, Social Security, Veterans Benefits), and cash using retail network solutions like Green Dot, REloadit, Western Union or MoneyGram. Then you’ll automatically receive a personalized Jackson Hewitt® smartcard in the mail.
• What are the benefits of reloading funds to my Jackson Hewitt® smartcard account?
• When you arrange to have funds loaded to your card account on a recurring basis, you automatically receive a personalized Jackson Hewitt® smartcard in the mail. Then you can continue to use your Jackson Hewitt® smartcard to make purchases and pay bills all year long. You’ll also gain free online access to your card account information.
• What is my Personal Identification Number (PIN)?
• You must create a four-digit PIN when you call to activate your Jackson Hewitt® smartcard. You will need to enter this number to complete certain PIN-based, point-of-sale transactions, such as getting cash back and withdrawing cash or checking your account balance at ATMs. PIN changes are effective immediately. Never share your PIN with anyone and do not carry it with your card.  
• How do I change my Personal Identification Number (PIN)?
• Call Customer Service at 1-866-518-4722. PIN changes are effective immediately for your convenience.
• Where can I use my Jackson Hewitt® smartcard?
• You may use your card at millions of ATMs worldwide that display the Visa^® and Interlink^® brand marks. You can also use your Jackson Hewitt® smartcard to make signature-based purchases at no charge, and to make PIN-based, point-of-sale purchases wherever Visa debit cards are accepted.
• What if there is not enough money in my card account?
• If you do not have sufficient funds in your Jackson Hewitt® smartcard account to complete a purchase, then you can pay for part of your purchase with the card (up to your available funds) and pay the balance in cash or with other means.
• How do I access cash?
• You can withdraw cash from any ATM where you see the Visa or Interlink brand marks. You can also get cash back at PIN-based, point-of-sale terminals that display the Visa or Interlink brand marks.
• Are there any limits to the amount of cash I can withdraw from my Jackson Hewitt® smartcard account?
• The Jackson Hewitt® smartcard  has a $600 per transaction limit for ATM cash withdrawals. Some ATM owners / operators / merchants may have established daily withdrawal limits and/or per transaction limits that you should verify before making a purchase or withdrawing cash.
• What if my Jackson Hewitt® smartcard is lost or stolen?
• Immediately call Customer Service at 1-866-518-4722*. Your missing card will be cancelled and a replacement card will be issued to you.
• What if I notice purchases on my statement that I did not make?
• If you see charges on your Jackson Hewitt® smartcard receipt or statement that you did not make, immediately call Customer Service at 1-866-518-4722*. If you need to formally dispute a charge, Customer Service can provide you with instructions.
• How do I check my Jackson Hewitt® smartcard account balance?

• You can verify your available funds for free online or at any ATM that displays the Visa or Interlink brand marks. Some ATM owners and operators assess a surcharge for this service. You can also call Customer Service at (866) 518-4722*.

  Manage your Jackson Hewitt® smartcard account online 

• What if a merchant won't accept my Jackson Hewitt® smartcard?
• If a merchant accepts Visa debit cards, but refuses to accept your Jackson Hewitt® smartcard, ask the merchant to call the Customer Service number on the back of your card at (866) 518-4722.
• When does my Jackson Hewitt® smartcard expire?
• Your Jackson Hewitt® smartcard expires on the last day of the month embossed on the front of your card. Before your card expires, call Customer Service at (866) 518-4722 to request a new Jackson Hewitt® smartcard or simply deposit funds to your card. You may also choose to close out your Jackson Hewitt® smartcard account and have a check mailed to you in the amount of your card account balance.
• How safe is my Jackson Hewitt® smartcard?
• You have fraud protection with your Jackson Hewitt® smartcard, so any charge made to your card without your knowledge is covered under the Visa Zero Liability^* policy.